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Gogo · 1 day ago

Datalink Support Specialist

Seattle, WA

Full-time

Hybrid

Entry, Mid Level

$80K/yr - $100K/yr

2+ years exp

Gogo is a leading company in aviation services, and they are seeking a Datalink Support Specialist to join their Flight Deck Services team. The role involves setting up services, providing training, and troubleshooting for business aviation customers, while maintaining strong communication and customer service skills.

Telecommunications

Comp. & Benefits

Responsibilities

Initiate contact with new customers for service setup, training, and aircraft configuration

Provide service and troubleshooting for various Avionics equipment

Communicate regularly (telephone, email, in-person) with existing customers regarding service enhancements, training & changes

Create & maintain user guides

Support sales team with customer opportunities

Qualification

Customer serviceAnalytical skillsAviation experienceAviation datalink communicationsAircraft avionics knowledgeSatellite communicationsPilots licenseDependabilityThoroughnessTeam cooperationFlexibilityInitiative

Required

Bachelor's Degree in a related field, or equivalent work experience

2-4 years' experience in Aviation (FBO, flight department, airline, or other aviation-related business)

~10% travel required

Proven strong customer service and analytical skills

Ability to work independently and be flexible in a rapidly changing environment

Initiative, dependability, cooperation and thoroughness in a team environment

Preferred

Familiarity and/or experience with aviation datalink communications, desired

Has worked with satellite communications, desired

Knowledge of aircraft avionics, desired

Pilots license (private or better) preferred

Benefits

Medical, dental and vision coverage with plans that can fit each employee’s needs

Immediate vesting 401k plan

Paid time off

Volunteer time off

Employee Stock Purchase Plan

Company

Gogo

Gogo is the only multi-orbit, multi-band in-flight connectivity provider offering connectivity technology purpose-built for business and military/government aviation.

Founded in 1991

Broomfield, Colorado, USA

201-500 employees