Apply on Employer Site

Vertiv · 1 day ago

Monitoring Service Technology Specialist

Westerville, OH

Full-time

Onsite

Senior Level

5+ years exp

Vertiv is a global critical infrastructure and data center technology company that ensures customers' vital applications run continuously. The Monitoring Service Technology Specialist is responsible for designing, deploying, and improving advanced monitoring solutions using IoT technologies, AI, and machine learning to enhance system reliability and customer satisfaction.

Data CenterInformation TechnologyIT InfrastructureTelecommunications

No H1B

Responsibilities

Design, deploy, and maintain IoT-enabled monitoring platforms, ensuring seamless integration of sensors and data acquisition devices across diverse assets and environments

Develop and implement protocols for secure, reliable, and scalable data collection from IoT devices, including edge computing and cloud-based solutions

Configure and manage data pipelines to aggregate, cleanse, and store large volumes of monitoring data for analysis and reporting

Apply AI and machine learning models to monitoring data for anomaly detection, predictive maintenance, root cause analysis, and optimization of asset performance

Develop and refine dashboards, alerts, and visualization tools to provide actionable insights to service teams and management, leveraging AI/ML-driven analytics

Collaborate with regional service organizations to ensure monitoring solutions meet operational needs, regulatory requirements, and cybersecurity standards

Investigate root causes of events and outages using IoT and AI/ML data, and drive corrective actions in partnership with engineering and operations teams

Evaluate and integrate new IoT, AI, and ML technologies, sensors, and analytics platforms to enhance monitoring capabilities

Document monitoring processes, data collection methodologies, AI/ML model usage, and best practices for technology integration

Train service personnel on the effective use of IoT-enabled and AI/ML-powered monitoring tools and interpretation of data

Participate in pilot projects and technology trials to validate new monitoring, data collection, and AI/ML solutions

Gather and incorporate feedback from internal and external stakeholders to continuously improve monitoring effectiveness

Ensure compliance with safety, cybersecurity, and data privacy standards in all monitoring and data collection activities

Support the handoff of mature monitoring and AI/ML solutions to mainstream business units

Qualification

IoT integrationAIMachine learningData acquisition systemsCloud data storageEdge computingAnalytical skillsContinuous improvement orientationCommunication skillsProblem-solving skillsCustomer-focused mindsetAttention to detail