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Leepfrog Technologies · 1 month ago

Client Success Intern

Coralville,IA,US

Internship

Onsite

Intern

Start in 2026 Summer

Leepfrog Technologies, Inc. is an education technology company focused on enhancing higher education and student success through its CourseLeaf platform. The Client Success Intern will support the Client Success team in improving client experiences and engagement with the CourseLeaf software, while gaining insights into customer success and account management in a SaaS environment.

ComputerSoftwareWeb Development

Culture & Values

Responsibilities

Participate in regular client check-ins alongside Client Success Managers to observe and assist with assessing product adoption and satisfaction

Help prepare client-facing materials such as product updates, training guides, or meeting summaries

Assist in gathering client feedback to better understand goals, challenges, and opportunities for improvement

Learn and maintain a foundational understanding of the CourseLeaf suite to help answer basic questions or direct issues to the appropriate team member

Assist in tracking and documenting client concerns to ensure they are routed to the proper internal teams

Compile client insights to support the 'voice of the customer' in internal meetings and product discussions

Support the development of success plans for clients needing additional engagement

Collaborate with cross-functional teams by helping prepare documents, notes, or research for planning sessions

Help collect and organize key client satisfaction and performance data

Assist in identifying trends in client usage or sentiment that may inform retention or growth strategies

Participate in initiatives that promote outstanding customer experience across the company

Contribute to improving the company-wide customer feedback loop by helping organize feedback and summarize insights

Qualification

Customer successCommunication skillsOrganizational skillsProblem-solving skillsInterest in client-facing workTime managementTeam collaboration

Required

Currently enrolled in an undergraduate or graduate program in Business Administration, Communications, Marketing, Information Systems, or a related field of study

A customer-first mindset is a must

Strong communication, organization, and problem-solving skills

Interest in client-facing work

Ability to work independently, manage time effectively, and collaborate as part of a team