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DartPoints · 1 month ago

NOC Technician- Tier I

Columbia, SC

Full-time

Onsite

New Grad, Entry Level

0+ years exp

DartPoints is a company focused on providing technical support and monitoring services. The NOC Technician I is responsible for 24x7 monitoring of alerts, providing customer support, and assisting with various technical tasks within the NOC team.

Web BrowsersWeb DevelopmentWeb Hosting

Responsibilities

Assist customers with onsite installation and service requests

Assist with colocation equipment installations

Provide immediate customer interaction support via ACD, e-mail and portal request

Consistent monitoring of all events related to facilities, managed services, network, and power

Physical server monitoring, management, and support

Perform routine routines and equipment readings throughout data center facility

Maintain a working level of proficiency with all DartPoints’ co-location, Cloud, and Managed Service platforms

Actively monitor all security and video surveillance systems

Serve as backup to local teams for facility related activities

Establish and maintain security access via badge and biometrics for all customers

Properly identify all visitors and provide escort to specified premise equipment

Maintain and monitor ticket queue and assist in the ticket quality and review process

Receive, pack and ship customer equipment as required

Ensure escalation events and issues are routed to proper departments in pre-determined periods of time

Maintain and manage DartPoints abuse inquiries and notices to customers

Provide Initial troubleshooting of customer related issues and events

Routine updates DartPoints’ Knowledge Base (KB) including documentation of changes

Other duties as assigned by Supervisor or Manager

Qualification

Customer service experienceTechnical support experienceMS Office proficiencyTroubleshooting proceduresCCNA certificationCCNP certificationNetwork+ certificationTeamworkOrganizational skillsCommunication skillsProblem-solving