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Signet Jewelers · 2 days ago

Account Manager

Brentwood, TN

Full-time

Onsite

New Grad, Entry Level

Signet Jewelers is seeking a detail-oriented and customer-focused Account Manager to support their warranty and wholesale repair operations. This role serves as a key liaison between the company, warranty partners, and retail clients, ensuring timely communication and exceptional service.

E-Commerce PlatformsJewelryRetail

Responsibilities

Gather, compile, and prepare weekly and monthly reports for assigned contracts to review with warranty partners

Bill warranty repairs in accordance with each provider’s specific terms and conditions; prepare manifests and required documentation to ensure repairs are shipped to the correct recipients

Bill wholesale repairs based on approved estimates and provide corresponding manifests and shipping documents

Review and accurately tag repairs returned to SJR as rework from prior services

Verify contract validity through warranty provider portals to ensure coverage is active and all repair information is accurate

Answer inbound calls and provide timely updates on repair statuses; direct to appropriate departments as needed

Communicate repair updates via email and phone in a clear and professional manner

Escalate concerns or service issues to management promptly