Return Assets Division- Lauth Investigations International, Inc. · 1 month ago
Senior Client Care Coordinator
United States
Full-time
Remote
Senior LevelLauth Investigations International, Inc. is a licensed Private Investigative firm specializing in recovering dormant assets for clients. The Senior Client Care Coordinator role involves high-trust communication and investigative sales to locate asset owners and guide them through the recovery process.
Information Services
Responsibilities
Outreach: Conduct high-volume outbound calls to potential claimants using Company-provided skip-traced data
Investigative Sales: Verify you are speaking to the correct individual (the "Rightful Owner") by confirming old addresses and sensitive data points
Consultation: Educate claimants on the "Escheatment" process (how the state absorbs their funds) and explain Lauth’s contingency model (we only get paid if they get paid)
Closing: Secure signed "Asset Recovery Agreements" and collect necessary ID verification documents
Pipeline Management: Manage a pipeline of 50+ active cases, following up with "warm" leads who need reassurance or family consensus
Qualification
Required
Specializes in high-trust, high-value communication
Experience in forensic sales
Ability to articulate credentials as licensed Private Investigators
Strong skills in building immediate rapport
Experience in guiding claimants through the verification process
Ability to conduct high-volume outbound calls
Experience in verifying individual identities using old addresses and sensitive data points
Knowledge of the Escheatment process
Understanding of contingency models in sales
Ability to secure signed Asset Recovery Agreements
Experience in managing a pipeline of active cases
Company
Return Assets Division- Lauth Investigations International, Inc.
Lauth Investigations International, Inc.
Founded in 2012
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase