Converge Medical Technology · 1 month ago
In-Person Patient Care Coordinator
El Paso, TX
Full-time
Onsite
Entry, Mid Level
$55K/yr - $55K/yr
2+ years expConverge Medical Technology is dedicated to providing innovative, personalized patient services for chronic pain management. The In-Person Patient Care Coordinator will support patients by delivering care, educating them on device use, and ensuring compliance with treatment protocols while managing device operations and documentation.
Health CareManufacturingMedicalMedical Device
Responsibilities
Coordinate with Clinical Operations to schedule device deliveries and pick-ups
Deliver, set up, service, and retrieve devices in patients’ homes
Educate patients on proper device use, treatment protocols, and troubleshooting
Collect patient outcomes and feedback to support ongoing care
Apply clinical judgment to evaluate patient progress and determine next steps
Conduct regular phone and virtual check-ins to support adherence and motivation
Address patient concerns related to treatment tolerance, compliance, or device function
Escalate urgent clinical or device issues to appropriate internal teams
Maintain accurate patient documentation, including progress notes and provider updates
Prepare documentation supporting medical necessity, authorizations, appeals, and billing
Track patient outreach, activity, and outcomes in Salesforce and internal systems
Follow HIPAA, Department of Labor regulations, and company policies
Manage device inventory, storage units, and equipment transfers
Replace defective units in coordination with warehousing
Safely operate and maintain a company-issued vehicle per fleet policy
Partner with intake, collections, clinical operations, and sales teams to ensure seamless patient care and satisfaction
Perform other duties as assigned
Qualification
Required
Associate's degree or higher in a health-related field (or equivalent experience)
Bilingual Spanish Required
Strong understanding of anatomy, musculoskeletal conditions, and injury recovery
Excellent communication, organization, and time-management skills
Ability to exercise independent judgment, solve problems, and manage patient concerns
Mechanically inclined with the ability to troubleshoot medical devices
Valid driver's license and ability to regularly lift and transport equipment up to 75 lbs
Mission-driven, patient-focused, team-oriented, and eager to continuously grow
Preferred
2–3 years of experience working with patients in a clinical or care-focused setting
Comfort using CRM and documentation systems (Salesforce preferred)
Benefits
Medical, dental, and vision insurance
Short- & long-term disability
FSA/ HSA options
401k with matching
Company
Converge Medical Technology
Converge Medical Technology is a manufacturing company that provides medical smart devices for chronic and musculoskeletal disorders.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Marc Cortez
Co-Founder & Chief Executive Officer
Recent News
Company data provided by crunchbase