Queens Community House · 1 month ago
Associate Executive Director, Youth Services
Forest Hills, NY, US
Full-time
Onsite
Director/Executive
$135K/yr - $155K/yr
10+ years expQueens Community House is a community-based organization that serves neighbors through a broad network of programs promoting stability and belonging. They are seeking an Associate Executive Director of Youth Services to lead a $10M+ division, oversee various youth programs, and drive innovation and advocacy for youth development initiatives.
CommunitiesNon ProfitSocial Assistance
Responsibilities
Serve as the strategic and operational leader of Queens Community House’s Youth Services division—a $10M+, 200+ staff operation that is one of the largest and most recognized youth-development portfolios in Queens
Engage with the Executive Leadership Team, Board of Directors, and community stakeholders to provide program updates, respond to requests, and connect members to initiatives
Support more than 8,000 children and youth each year—through 18 afterschool sites, Beacon centers, Generation Q LGBTQ+ services, and Access for Young Women—by fostering high-quality programming that nurtures social-emotional learning (SEL), literacy, STEAM, and family stability
Continue to integrate youth services into QCH’s agency-wide Integrated Services Model (ISM) so that youth programming serves as a gateway for families to connect with housing, food, immigration services, adult education, and other wraparound supports
Collaborate with Division Directors to set shared priorities and build accountability systems, helping them deliver impactful school-based and community youth programs that reflect organizational goals and community needs
Contribute as a member of the Executive Team by translating the strategic plan into actionable priorities for Youth Services, encouraging innovation and identifying opportunities to expand reach and strengthen outcomes for youth and families
Lead and inspire your team by coaching, mentoring, and developing Division Directors and the Youth Services Management Team—helping them grow their leadership skills and strengthen program quality
Guide weekly individual and team supervision sessions with Division Directors in addition to annual performance evaluations tied to measurable program outcomes, staff engagement, and professional growth
Strengthen staff retention through clear role expectations, individualized professional development plans, targeted leadership training, and proactive talent engagement strategies
Foster a collaborative and accountable culture across the Youth Division that empowers teams to consistently deliver high-quality, participant-centered programs and share best practices for continuous improvement
Develop a supportive leadership pipeline for Division Directors, modeling effective strategies to develop staff for future roles and sustained organizational excellence
Ensure all Youth Division programs remain culturally responsive, adaptive to evolving community needs, and grounded in evidence-based best practices in positive youth development
Actively monitor performance and outcomes across all program areas, ensuring program delivery remains responsive to community needs and aligned with best practices
Oversee and continuously improve systems for data collection, evaluation, and reporting, ensuring accuracy, efficiency, and timely access to information for decision-making
Use data dashboards and evaluation tools (e.g., Hello Insight) to track key indicators such as attendance, retention, and social-emotional growth, translating findings into actionable improvements
Regularly review program impact and operational processes to identify opportunities for enhancement, ensuring alignment with organizational goals and participant experience priorities
Serve as a key representative of the organization in citywide and statewide coalitions, policy roundtables, and advocacy platforms, ensuring the division’s expertise informs legislation, funding priorities, and systems-level change in youth services and positive youth development
Advance the organization’s reputation as a trusted thought leader in youth development and foster cross-sector collaborations
Cultivate and steward strategic alliances with senior leaders across NYC DOE, DYCD, NYSED, and other public and private partners, ensuring QCH’s voice shapes priorities and investments in youth development
Represent QCH as a leader in citywide coalitions, policy forums, and advocacy initiatives, driving systemic change and reinforcing the organization’s role as a trusted sector leader
Collaborate with the Chief Strategy Officer to support resource development for youth development programs
Oversee the Youth Division’s multi-million-dollar budget portfolio, driving strategic resource allocation, fiscal discipline, and long-term financial sustainability while delivering maximum programmatic impact
Oversee youth division contract management, compliance, and audit readiness for all city, state, and federal funding streams, maintaining financial integrity, mitigating risk, and securing renewal and expansion of high-value contracts
Partner with Division Directors and senior leadership to allocate resources where they will have the greatest impact, ensuring funds are directed toward priorities, performance goals, and growth objectives while mitigating risk
Lead the Youth Division in building scalable systems, establishing clear performance measures, and maintaining a culture of continuous improvement that strengthens service delivery and positions the agency for sustained growth and innovation
Qualification
Required
Minimum 10 years of progressive leadership experience in youth development, education, or nonprofit management
Proven success in supervising senior staff and managing large-scale, multi-site programs
Deep understanding of NYC youth services landscape, including DOE, DYCD, and other regulatory bodies
Experience in strategic planning, program evaluation, and organizational development
Preferred
Master's degree in Education, Social Work, Public Administration, or related field preferred
Benefits
Medical, dental, and vision insurance with generous employer contributions
Flexible Spending Accounts (FSA) for health care and dependent care
Employee Assistance Program (EAP)
Generous Paid Time Off (PTO), including vacation, sick time, and personal days
11 paid holidays annually
Paid parental leave
403(b) retirement plan with employer contribution after eligibility period
Commuter benefits (pre-tax transit program)
Life insurance and long-term disability coverage
Access to agency-wide training and leadership development opportunities
Support for ongoing professional education and sector-related learning
Collaborative, mission-driven environment
Commitment to equity, inclusion, and community-centered leadership
Opportunities to lead sector-wide initiatives and shape citywide youth-development strategy
Company
Queens Community House
Queens Community House provides social services for youths, adults and families.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$0.03MKey Investors
Ponce De Leon Foundation
2024-01-29Grant· $0.03M
Leadership Team
Emily M. Castro (she/her)
Director of Strategic Partnerships
Raul E Flores
Director Of Corporate Partnerships
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