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Equitas Health · 1 month ago

HR Shared Services Manager

Columbus, OH 43229, USA

Full-time

Hybrid

Mid, Senior Level

$84K/yr - $106K/yr

5+ years exp

Equitas Health is a regional not-for-profit community-based healthcare system and one of the nation’s largest LGBTQ+ healthcare organizations. The HR Shared Services Manager leads HR operations to ensure data accuracy, benefits administration, and effective service delivery across the employee lifecycle, while overseeing a team responsible for HR functions such as payroll preparation and compliance.

Health CareHospitalNon Profit

Responsibilities

Supervise and support three direct reports: HR Operations Supervisor, Benefits & Compensation Specialist, and Credentialing Manager

Establish performance goals, provide regular coaching, and ensure functional accountability across data, benefits, credentialing, and lifecycle transactions

Ensure each sub-area meets defined service standards, compliance obligations, and operational deliverables

Oversee the accuracy and consistency of employee data in HRIS (UKG), including position control, organizational hierarchy, compensation fields, and employment status changes

Implement quality controls that achieve a 98%+ accuracy rate and support downstream payroll, reporting, and compliance functions

Oversee credentialing operations to ensure timely onboarding, recredentialing, and compliance for licensed providers and clinical staff

Partner with Compliance and Medical Affairs to maintain accurate provider rosters and meet payer credentialing requirements

Manage benefit operations through the Benefits & Compensation Specialist, ensuring seamless open enrollment, life event processing, and compliance with ACA and COBRA

Stay informed on emerging benefit trends and employee needs, collecting data and providing recommendations to senior leadership in advance of annual enrollment

Ensure that salary changes (e.g., promotions, merit adjustments) are accurately documented and processed in alignment with compensation structures and payroll preparation timelines

Serve as HR’s lead for payroll readiness: validate timecard approvals, ensure data completeness, and coordinate payroll inputs for Finance

Identify and address recurring errors, partnering with supervisors and Finance to ensure payroll accuracy and timeliness

Oversee the HR ticketing system and workflow management, ensuring employee and manager requests are addressed within SLA targets and escalations are resolved efficiently

Continuously evaluate and improve service operations to enhance turnaround time, clarity, and employee satisfaction

Provide guidance and collaborate on efficient delivery systems and best practices for new hire onboarding and orientation, ensuring consistent and high-quality employee experiences across all locations

Ensure full compliance with HR-related regulations (e.g., I-9s, FLSA, ACA, licensure tracking, credentialing standards)

Prepare and deliver workforce reports and dashboards to HR leadership, supporting data-driven decisions on headcount, turnover, and compliance

Qualification

HRIS managementPayroll preparationBenefits administrationCredentialing complianceProcess improvementData reportingCultural competenceMicrosoft Office SuiteInterpersonal skillsOrganizational skillsCommunication skills

Required

Bachelor's degree in Human Resources, Healthcare Administration, Business Administration, or related field required

Minimum of 5 years of progressive HR experience, including at least 2 years leading people, systems, or credentialing processes

Prior experience in an HR office or shared services setting required

Direct experience in HR operations, benefits, credentialing, or payroll support strongly preferred

Proficiency with HRIS platforms (UKG preferred), including data management, reporting, and workflow configuration

Demonstrated understanding of payroll preparation principles and regulatory requirements

Strong knowledge of process improvement practices, with experience applying techniques that streamline workflows and improve service quality

Demonstrated success in managing multi-functional HR teams and delivering measurable results tied to compliance, operational efficiency, or workforce satisfaction

Must have sensitivity to, interest in, and competence in cultural differences, HIV/AIDS, minority health, sexual practices, chemical dependency, and demonstrated competence in working with persons of color and the LGBTQ+ community

Excellent organizational, interpersonal, and communication skills, including the ability to prioritize competing demands and work independently in a fast paced, growth oriented environment

Proficiency with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint), and familiarity with databases, reporting tools, and HR technology systems

Ability to maintain strict confidentiality and demonstrate sound judgment in sensitive situations