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Crumbl · 1 month ago

Field Franchise Partner Consultant - Orlando

Orlando, Florida

Full-time

Onsite

Mid Level

Crumbl is the fastest-growing cookie company in the nation, founded in 2017. They are seeking a Field Franchise Partner Consultant to ensure the success of assigned Franchise Partners through consulting on profitability, marketing, and operational excellence, while supporting stores throughout Central and Northern Florida.

BakeryFood and Beverage

Responsibilities

Establish a strong, trusted advisor relationship with Franchise Partners through leadership training, on-site store visits, and frequent communication

Act as a liaison between the Franchise Partner and Crumbl HQ to balance stakeholder interests and recommend solutions

Facilitate Franchise Partner networking by connecting those with similar challenges and interests through roundtable discussions and a strong understanding of the market and region

Use Franchise Partner leadership training to promote a positive Crew culture

Document every interaction with Franchise Partners

Address franchise partner engagement by escalating feedback and documenting results

Develop reports and actionable recommendations tailored to individual store business needs by using sales data, comparison statistics, and analysis

Work with Franchise Partners to create short and long-term business goals

Review profit and loss statements to identify profit goals and opportunities

Frequently perform root-cause analyses and provide recommendations for business growth

Conduct local market research to aid in increasing sales through marketing initiatives and community involvement

Develop marketing strategies based on market research and Franchise Partner interest

Develop a thorough understanding of Crumbl’s operational KPIs and the why behind them including policies and procedures

Educate and offer strategic advice on the 3 C’s of Crumbl (Cookie Quality, Cleanliness, and Customer Experience)

Seek every opportunity to encourage operational excellence

Applaud operational excellence with awards and recognition

Review operational metrics set by HQ, which could include, but is not limited to: ticket times, cookie quality, sold-out time, service availability, and customer reviews to identify strengths and weaknesses; coach on operational best practices

Review operational dashboards for the market region to better understand opportunities for each store and recommend best practices to reach strategic goals for Franchise Partners

Qualification

Financial literacyBusiness consultingMarket researchMicrosoft OfficeGoogle WorkspaceFood safety knowledgeMulti-unit managementCoaching experienceCommunication skillsEmotional intelligence