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NEOGOV · 4 weeks ago

Technology Center Assistant (Intern)

Holyoke, MA

Internship

Onsite

Intern

$18/hr - $18/hr

Start in 2026 Winter

Holyoke Community College is a multi-million-dollar institution serving over 9,000 students annually. The HCC Tech Center Assistant plays a vital role in supporting the daily operations of the Tech Center, providing assistance to students with technology issues and helping maintain a welcoming atmosphere.

GovTechHuman ResourcesInformation TechnologySoftware

No H1B

Responsibilities

Provide friendly, personalized assistance to students seeking help with basic technology issues, such as navigating software, using learning platforms, or troubleshooting devices

Answer student questions about technology resources available at the center, referring complex issues to the Manager or IT staff as needed

Assist in guiding students through technology concepts, encouraging learning and problem-solving

Help maintain the functionality and organization of the center, including organization of equipment and ensuring a welcoming environment

Monitor and assist with scheduling space usage for workshops, events, and consultations

Support the Manager in preparing materials for workshops or training sessions

Assist with the setup and breakdown of workshops and events held in the Student Tech Center

Help students during workshops, ensuring they stay engaged and have the resources they need to succeed

Provide feedback to the Manager on student questions or challenges observed during events to improve future programming

Participate in facilitating student-centered workshops for developing digital literacy skills in HCC students

Assist with the student-run help desk, offering peer-to-peer support for fellow students

Document common issues and solutions to improve the support process

Gain hands-on experience in troubleshooting and resolving technology-related problems

Work closely with other Student Tech Center staff, IT professionals, and student workers to foster a collaborative and supportive environment

Participate in training sessions to enhance personal technology skills and better assist students

Qualification

Basic technology knowledgeMicrosoft OfficeGoogle WorkspaceCustomer service experienceInterpersonal skillsWillingness to learnCommunication skillsTeamwork

Required

Current HCC student enrolled in the Information Technology Management degree at HCC

Students from historically underrepresented populations are strongly encouraged to apply

Basic knowledge of technology, including familiarity with common hardware troubleshooting and software (e.g., Microsoft Office, Google Workspace) and learning platforms (e.g., Canvas)

Completed a minimum of 12 credits

Maintain a GPA of 2.5 or higher

Preferred

Strong interpersonal and communication skills, with a friendly and approachable demeanor

Interest in technology, education, or customer service

Willingness to learn and assist peers with technology challenges

Experience in customer service (ex: restaurant front of house, retail, call center), peer tutoring, or technology support is a plus

Familiarity with technology resources available at HCC is an advantage (Zoom, Adobe Creative Cloud, Microsoft 365, Navigate, Canvas, LockDown Browser, Microsoft Authenticator)