Technical Support Engineer II jobs in United States
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Federato · 3 days ago

Technical Support Engineer II

positionUnited States
timeFull-time
remoteRemote
seniorityMid Level
money$100K/yr - $120K/yr

Federato is on a mission to provide efficient and equitable insurance solutions. The Technical Support Engineer II will resolve moderately complex technical issues, support customer growth, and contribute to internal knowledge management within the Support Engineering team.

Artificial Intelligence (AI)FinTechInsuranceInsurTechSoftware
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H1B Sponsor Likelynote

Responsibilities

Resolve moderately complex technical issues escalated from L1, including data validation, workflow troubleshooting, and configuration analysis
Use SQL to pull data, validate customer reports, and support root cause investigation
Document troubleshooting steps, findings, and customer-facing explanations clearly within the ticketing system
Provide structured, complete escalations to L3 when deeper analysis or engineering involvement is required
Contribute to internal knowledge growth by documenting solutions, patterns, and troubleshooting guides for L1 and broader Support
Jump in to assist with frontline support tickets when needed, ensuring customers receive timely, accurate help regardless of case complexity or volume

Qualification

SQLTroubleshooting skillsPythonJavaScriptCustomer communicationDocumentation skillsLearning ability

Required

Solid working knowledge of SQL, including SELECT statements, joins, filtering, and aggregations
Strong troubleshooting skills with the ability to identify issue patterns, analyze logs, and evaluate product behavior
Clear and empathetic customer communication across technical and non-technical audiences
Ability to independently own and manage issues from escalation through resolution or clean handoff
Demonstrated initiative in improving support documentation, proposing clarifications, and mentoring L1 engineers
Ability to rapidly learn the Federato platform, including workflows, configurations, and troubleshooting tools, and apply that knowledge to customer issues

Preferred

Familiarity with Python or JavaScript for basic scripting, data checks, and assisting in reproducing issues. Not required to be advanced, but must be comfortable learning and applying scripting concepts as needed

Benefits

Stock options
Benefits
Additional perks

Company

Federato

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Federato is an AI-powered insurance underwriting platform that enhances the underwriting process for property and casualty insurance.
dateFounded in 2020
location
Palo Alto, California, USA
people-size51-200 employees
web-link
https://www.federato.ai

H1B Sponsorship

Federato has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (2)
2023 (3)
2022 (1)

Funding

Current Stage
Late Stage
Total Funding
$180M
Key Investors
Goldman Sachs AlternativesStepStone GroupCaffeinated Capital
2025-11-18Series D· $100M
2024-11-20Series C· $40M
2023-06-27Series B· $25M

Leadership Team

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William Ross
CEO and Co-Founder
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William Steenbergen
Co-Founder/CTO
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Recent News

Fortune
Women exec moves at Unilever, Rothy’s, and more to watch this week
2025-12-20
Financial IT
Federato Appoints Lisa Khoury as Chief Marketing Officer to Accelerate AI-Native Insurance Transformation
2025-12-18
Digital Insurance
Top insurtech funding rounds, November 2025
2025-12-08
Company data provided by crunchbase