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Acadia Insurance (a Berkley Company) · 4 weeks ago

Sr. Claims Examiner/Adjuster/Representative

US-NY-Centerport

Full-time

Hybrid

Senior Level

$130K/yr - $145K/yr

5+ years exp

Acadia Insurance, a Berkley Company, is dedicated to providing world-class risk and claims management solutions. In this role, you will be responsible for the quality handling and resolution of property claims, particularly for high net worth clients, ensuring timely and professional service.

Commercial InsuranceInsurance

No H1B

Responsibilities

Appropriately manage assigned first party claims through coverage analysis, on site investigation, reserving and resolution

Identify and address coverage issues, complete investigation to determine cause & exposure, set timely reserves and develop detailed action plans

Write fair and equitable estimates in a software program

Negotiate and convey claim settlements within authority limits

Establish validity of claims submitted for payment through investigation, research and contact with policyholders, claimants and outside parties for additional information and documentation to evaluate and properly resolve claims

Write denial letters, Reservation of Rights and other correspondence

Maintain an effective diary system and document claim file activities in accordance with established procedures

Pro-actively manage file inventory to ensure timely resolution of cases

Deliver exceptional customer service to meet the needs of the insured, agent and all internal and external customers

Qualification

Property insurance claimsHigh Net Worth experienceSymbility systemsEstimating systemsEmpathyCommunication skillsNegotiation skillsOrganizational skills

Required

5+ years experience handling property insurance claims with an emphasis in working with High Net Worth customers preferred and experience with automated claims systems

Broad knowledge of construction, estimating and estimating systems

Pro-active, you will manage preferred vendors in order to drive continuous quality improvement

Collaborative, you will coordinate with lead adjusters and managers on pending claim files requiring additional investigation and confirming coverage on our largest claims

Incredible empathy and understanding of the needs of customers, both insureds and their agents alike

Valid drivers license