Trimble Inc. · 2 days ago
Strategic Customer Success Manager
United States
Full-time
Remote
Mid, Senior Level
$100K/yr - $135K/yr
7+ years expTrimble Inc. is a global technology company that connects the physical and digital worlds, transforming the ways work gets done. The Strategic Customer Success Manager will forge long-term partnerships with top-tier clients in the Transportation & Logistics segment, ensuring value realization and driving customer retention through strategic relationship management.
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Responsibilities
Forge Strategic Partnerships: Establish proactive, strategic relationships with customers to deeply understand, document, and align client strategies with key business outcomes
Drive Value Realization: Create and execute comprehensive Customer Success plans and Business Reviews, ensuring customers recognize maximum value from Trimble Transportation products
Mitigate Risk & Ensure Retention: Monitor customer health and churn risk, acting as the primary owner to ensure internal stakeholders address gaps, maintaining a high percentage of renewal-ready accounts
Influence & Advocate: Utilize executive presence to both advocate internally for customer needs and partner with customers to successfully adopt new business practices and solutions
Qualification
Required
Direct experience within the Transportation industry
7+ years of progressive experience in customer success, account management, or client services, with direct accountability for retention and expansion
Proven ability to work effectively with Executive and C-Level teams, demonstrating strong consultative, presentation, and relationship skills
Excellent written and verbal communication skills and organizational skills for managing competing priorities
Experience with Google Suite and Salesforce
Preferred
Experience utilizing a Customer Success platform (e.g., Gainsight, Totango)
Demonstrated understanding of transportation best practices
Project management and/or ITIL experience
Benefits
Medical
Dental
Vision
Life
Disability
Time off plans
Retirement plans
Paid Parental Leave
Employee Stock Purchase Plan
Company
Trimble Inc.
Trimble is a global technology company that connects the physical and digital worlds, transforming the ways work gets done.
10001+ employees
H1B Sponsorship
Trimble Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (62)
2024 (61)
2023 (43)
2022 (52)
2021 (51)
2020 (34)
Funding
Current Stage
Public CompanyTotal Funding
$1.02BKey Investors
Bank of America
2022-12-30Post Ipo Debt· $1B
2002-01-15Post Ipo Equity· $19.2M
1990-07-27IPO
Leadership Team
Robert Painter
Chief Executive Officer
Phillip Sawarynski
Chief Financial Officer
Recent News
Business Insider
2025-12-25
2025-12-10
2025-12-09
Company data provided by crunchbase