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Chase · 4 weeks ago

Senior Product Associate, Strategic Partner Benefits

880 Powder Mill Rd, Wilmington, DE, 19803, US

Full-time

Onsite

Mid, Senior Level

3+ years exp

Chase is dedicated to advancing its digital ecosystem by enhancing customer experiences throughout the purchasing journey. As a Senior Product Associate in the Strategic Partner Benefits team, you will drive product innovation and delivery, enabling customers to discover and utilize benefits while enhancing their relationship with Chase.

BankingFinancial Services

Responsibilities

Gather, document, and refine product requirements in Jira, ensuring alignment with customer needs and business stakeholder priorities

Work closely with Scrum teams to create and prioritize backlog items, ensuring features meet acceptance criteria and are ready for production

Implement delivery & Go-to-Market: Operate in an Agile environment to develop phased delivery and go-to-market plans with partners, supporting rapid benefit enablement and management

Lead workstreams with cross-functional partners (strategy, product, design, technology, finance, controls, operations, marketing) to prioritize delivery and innovation roadmaps

Maintain deep knowledge of user experience insights and customer journeys, leveraging data analysis to anticipate trends and continuously refine the product backlog

Manage stakeholder expectations through strong communication, effective partnerships, and clear status reporting

Collaborate with technology teams to support API integrations (2-legged and 3-legged authentication), back-end service enhancements, and data lake initiatives for partner benefit enrollment, management, and reporting

Qualification

Product management experienceAgile product developmentAPI integrationsDigital customer journeysData integration managementAnalytical skillsCommunication skillsOrganizational skills

Required

3+ years of product management experience

Proficiency in Agile product development techniques and practices, including Jira and Confluence

Strong ability to influence and collaborate with cross-functional teams, including product, technology, data, and design stakeholders

Demonstrated ability to work effectively within a team environment while taking individual responsibility

Experience working with APIs (RESTful, OAuth authentication) and back-end services, including data integration and management in cloud environments (e.g., AWS, Data Lake)

Familiarity with digital customer journeys, partner integrations, and scalable benefit enablement processes

Excellent communication, organizational, and analytical skills