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Method Recruiting, a 3x Inc. 5000 company · 5 days ago

Business Lead, Client Partnership - Agency

United States

Full-time

Remote

Senior Level, Lead/Staff

10+ years exp

Method Recruiting is a 3x Inc. 5000 company seeking a Business Lead in Client Partnership for the Home and Entertainment sector. The role involves establishing strategic partnerships with clients, delivering thought leadership, and ensuring the successful execution of deliverables while fostering a culture of continuous learning within the team.

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Responsibilities

Establish and maintain strong, strategic partnerships with clients by ensuring the successful execution of deliverables and making strategic recommendations related to their business goals, competitive landscape, marketing mix, technology stack, and industry

Proactively deliver thought leadership and inspiration specific to industry, vertical and economic landscapes that evolve the way we buy media and manage our business

Partner and collaborate with other client agency/internal partners to deliver an integrated media approach across channels and platforms

Engage a cross-agency team to deliver high levels of service and output quality providing the strategic guidance to push integrated teams to think holistically and work collaboratively

Immerse yourself in clients’ business: understanding their challenges, objectives, external economic environment, markets they operate in, competitive threats and relevant partner agencies; knows their business model, how it is performing and what success looks like; knows client’s products inside out and applies this knowledge to deliver innovative, ambitious advertising plans

Understand our clients’ commercial model and work with senior account leadership to ensure business is managed profitably based on Finance goals

Improves client satisfaction to expand existing revenue streams and build new ones

Act as a senior point of escalation for delivery and service related issues, working alongside clients and internal partners to find resolution and maintain/improve client satisfaction

Responsible for strong client satisfaction – developing action plans as needed to strengthen senior client relationships and ensure consistent follow through with team, including proactive check ins with client to ensure improvements have been recognized

Responsible for business operations, including forecasting, contracting, budget approvals, operationalizing SLAs and KPIs, accurate time reporting, and other administrative tasks needed to support agency’s stewardship of the account

Translate agency strategies into innovative, executional business plans for clients that deliver business value

Accountable for team’s identification/implementation of tools to standardize and automate processes

Provide ongoing support and mentorship to team members, fostering a culture of continuous learning and professional development

Work closely with cross-functional teams, including Activation, Creative and Growth to align skill-improvement objectives with business goals

Participate in developing training materials, including presentations, guides, and checklists that are shareable and scalable

Conduct training, workshops, and one-on-one coaching sessions to ensure client partners understand and can apply key concepts in real-world scenarios

Keep abreast of the latest trends, tools, and best practices in digital marketing to ensure training content is relevant and addressing client needs

On a quarterly basis, collect client data from their vertical pod to understand what is working well, develop baseline industry metric, identify/trends, and develop strategies that should be tested across the vertical

Regular meetings with Practice Leads to understand what best practices are being developed/recommended, communicate vertical/client needs to Practices to ensure clients are getting the strategic support needed