Trulieve · 3 weeks ago
Information Technology Support Technician
Philadelphia, PA
Full-time
Hybrid
Mid Level
3+ years expTrulieve is a company that provides technical assistance and hands-on support across its locations. The IT Support Technician role is critical for maintaining operational efficiency through troubleshooting, maintenance, and technology deployments, ensuring reliable performance of hardware, software, and network systems.
Alternative MedicineCannabisHealth CarePharmaceutical
Hiring Manager
Sophia Julio
Responsibilities
Deliver exceptional customer service and technical support to internal employees
Provide on-site and remote IT support for locations nationwide
Respond promptly to support requests via phone, email, or ticketing system
Diagnose and resolve hardware, software, and network issues for desktops, laptops, mobile devices, peripherals, and network equipment
Install, configure, and maintain operating systems, applications, and security tools
Manage user accounts, including password resets and access permissions
Perform routine system maintenance and updates
Document issues, resolutions, and processes in the IT knowledge base
Support IT projects such as upgrades, deployments, and migrations
Ensure compliance with IT policies and security standards
Maintain accurate documentation for managed stores and update during quarterly site visits
Administer Microsoft Azure, Office 365, and related applications
Troubleshoot network-related issues and assist with MDM platform management
Collaborate with IT Service Management to ensure a seamless support experience
Audit and streamline manual software processes and contribute to automation initiatives
Provide innovative solutions for complex technical challenges
Respond to critical technical needs on a 24/7 basis
Travel up to 35% nationwide
Provide IT support for retail locations, including POS systems, printers, network connectivity, and store-specific applications
Resolve issues impacting store operations quickly to minimize downtime
Coordinate with vendors and internal teams for hardware replacements and repairs
Assist with planning and execution of IT installations for new store openings and remodels
Deploy and configure network equipment, POS systems, workstations, and peripherals
Perform site readiness checks and ensure all IT systems are operational before launch
Document installation processes and maintain accurate inventory of deployed assets
Qualification
Required
At least 3 years in IT support, help desk, or desktop support roles within an enterprise environment
Ability to make sound, timely decisions in a fast-paced setting
Independent self-starter
Advanced knowledge of Windows OS and Windows Server; familiarity with macOS and Linux
Proficiency in Office 365, Azure, Intune, SharePoint, and advanced O365 troubleshooting
Strong understanding of TCP/IP, VLANs, DNS, DHCP, VPN, and Wi-Fi troubleshooting
Hardware/software troubleshooting for desktops, laptops, printers, peripherals, and mobile devices
Active Directory user management and permissions
Remote support tools (TeamViewer, Remote Desktop) and ITSM platforms (Zendesk, ServiceNow, ADO)
Assist in managing mobile device platforms and legacy systems
Communicate clearly and patiently with non-technical users
Identify root causes and implement effective solutions
Prioritize multiple tickets and meet SLAs
Work effectively with IT teams and cross-functional departments
Must be at least 21 years old and pass Level 2 Background Screening
Willingness to travel up to 35% nationwide
Availability for 24/7 technical support as needed
Ability to lift 25 lbs. to a height of five feet and carry up to fifty feet
Ability to climb ladders, kneel, crouch, and reach as needed
Ability to work in varying environmental conditions while wearing PPE
Visual acuity for detailed inspection and computer work
Ability to communicate verbally at conversation levels
40+ hours per week with flexible hours based on business needs
Must be available for on-call duties, evenings, weekends, and holidays
Preferred
Associate's or bachelor's degree in IT, Computer Science, or related field
Certifications such as CompTIA A+, Network+, Microsoft Role-Based, or ITIL Foundation
Company
Trulieve
Trulieve is a pharmaceutical company that manufactures integrated seed-to-sale medical cannabis products for brain and health treatments.
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
$1.07B2025-12-08Post Ipo Debt· $140M
2023-12-27Post Ipo Debt· $25M
2022-12-21Post Ipo Debt· $71.5M
Leadership Team
Ryan Blust
Vice President Accounting & Finance
C
Christine Hersey
Director of Investor Relations
Recent News
New Cannabis Ventures
2025-12-18
The Motley Fool
2025-12-17
Company data provided by crunchbase