Fixify · 6 hours ago
Solutions Architect
United States
Full-time
Remote
Mid Level
3+ years expFixify is reimagining the IT help desk, aiming to provide tools that make jobs smoother and more human. The Solutions Architect will design integrations and architectures that enhance customer experiences, guiding teams through technical decisions and ensuring clarity in complex workflows.
Data IntegrationMobile AppsSaaSSoftware
Responsibilities
Lead discovery sessions that turn ambiguous workflows into crisp technical requirements
Build demos, POCs, and simulations that help customers see Fixify working for them
Design integration architectures across ticketing systems, Slack, IAM, and related tools
Configure, test, and validate integrations so customers onboard with confidence
Translate complex concepts into simple explanations for AEs, CSMs, engineers, and customer administrators
Handle technical escalations with clarity, ownership, and a path-forward mindset
Help shape repeatable implementation processes and early professional services patterns
Qualification
Required
3–5 years in a customer-facing technical role (Solutions Engineer, Implementation Consultant, Systems Architect, etc.)
Experience with IT or SaaS tooling — ticketing systems, collaboration tools, or integration workflows
Comfort working hands-on with APIs, permissions, configuration, and debugging
A communication style that makes technical decisions feel simple and approachable
A mindset built around clarity, structure, and helping people move forward
Company
Fixify
Fixify is a new take on the IT help desk!! We take on the work that’s bogging internal IT teams down using a combination of tech and talented analysts that deliver an IT help desk experience tailored to each company’s environment, workflows and people.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
AnalytixInsight
2016-12-12Undisclosed
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