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GHD · 2 days ago

Relationship Manager

Baton Rouge, LA

Full-time

Hybrid

Mid Level

GHD is a global professional services company focused on engineering, architecture, and construction. They are seeking a motivated Relationship Manager to oversee the expansion of their presence in the Louisiana Gulf Coast, managing key client relationships and driving business development efforts.

ArchitectureCivil EngineeringConstructionConsultingEnergyEnvironmental ConsultingEnvironmental EngineeringProfessional ServicesTransportationWater

Responsibilities

Key Account Management: Manage and develop important client relationships with guidance from senior colleagues, and/or manage an account team delivering day-to-day support. Clients are likely to include energy sector, ports, and the like

Client Relationship Management / Account Management: Develop and implement relationship management plans for complex client accounts to identify and build relationships with relevant decision-makers and influencers within the client organization and to enable effective two-way flow of information and resolution of issues. Manage ongoing relationships with identified client recommendations for changes based on client input

Client Needs Clarification: Set clear objectives for each sales call or meeting; tailor standard materials to make presentations to decision-makers and influencers within the client organization; and ask relevant questions to gather information, to evaluate the client's level of interest, and to identify and respond to areas requiring further information or explanation

Sell Client Propositions: Use personal expertise to identify the complex standard services offered by the organization that meet the client's needs. Present these to the client with a clear rationale and at standard commercial terms, referring to senior colleagues where necessary to ask for concessions (e.g., price negotiation) that gain the client's agreement

Promoting Client Focus: Collaborate internally and work as the client champion in cross-functional teams to build strong external client relationships

Client Relationship Development / Prospecting: Develop and implement a relationship management plan for potential client accounts to identify and build relationships with relevant decision-makers and influencers within the client organization and to enable effective two-way flow of information and resolution of issues

Client Relationship Management (CRM) Data: Enter client information that has been gathered through research and/or through direct client contact into the CRM system, to ensure that the organization has quality data to enable effective client retention and business development activities. Or ensure that team members maintain up-to-date CRM data, identifying and resolving issues

Sales Opportunities Creation: Develop a personal network within the sales territory and represent the organization at trade shows and other events to identify sales opportunities, promote the organization, and enhance its reputation

Operational Compliance: Maintain and renew a deep knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct, and ensure own work adheres to required standards. Or identify, within the team, patterns of noncompliance with the organization's policies and procedures and with relevant regulatory codes and codes of conduct, taking appropriate action to report and resolve these and escalating issues as appropriate

Personal Capability Building: Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation, where relevant, to improve performance and fulfill personal potential. Maintain an in-depth understanding of technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media

Qualification

Client Relationship ManagementBusiness DevelopmentMarket Strategy DevelopmentRegulationsKey Account ManagementCommunication SkillsTeam CollaborationProblem Solving

Required

Bachelor's or Master's Degree in Environmental Science, Engineering, or similar

Knowledge of key industries (energy, petrochemical, shipping/ports, manufacturing, and agriculture) and their drivers

Experience in client engagement and business development, with a track record of building relationships across government, industry, and community stakeholders

Familiarity with state and federal regulations (LDEQ, USACE, EPA, FERC, DOE, etc.)

Proven ability to develop and execute market strategies

A Seller/Doer with strong business development, proposal preparation and marketing skills

Benefits

401K - Employees are eligible to participate on the first day of the month following 3 months of service

Paid time off – Our PTO benefit is designed to provide eligible employees with a period of rest and relaxation, sick, and personal time throughout the year. PTO starts at 16 days per year and increases with years of service

Holiday Pay - Holiday pay is provided for eligible employees. GHD observes 9 holidays per year. Holiday pay will be based on the regular set schedule for the employee

Wellness Benefit- Regular full-term employees are eligible to participate in the wellness reimbursement program. GHD will reimburse 50% of the cost of the following to maximum of $250.00 reimbursement annually for such items as: Health club membership fees, Home exercise equipment purchases, Bicycles, Race, run & marathon entrance fees, Smoking cessation programs, Weight loss programs (i.e.—Weight Watchers, Jenny Craig), Fitbits and Fitness Tracking devices