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Sompo · 1 day ago

VP, Claims Operational Excellence

Alpharetta, GA

Full-time

Onsite

Senior Level, Lead/Staff

10+ years exp

Sompo is seeking a VP, Claims Operational Excellence Leader to drive change across their North America commercial claims organization. This role involves leading the modernization of processes, technologies, and culture to deliver exceptional customer outcomes and operational efficiency.

Health InsuranceInsuranceRisk Management

H1B Sponsor Likely

Responsibilities

Design and lead the end-to-end operational & efficiency strategies for insurance claims, aligning with corporate objectives, customer needs, and market demands

Define and execute a roadmap for digital claims capabilities including automation, AI/ML integration, workflow redesign, and advanced analytics

Lead cross-functional initiatives with stakeholders in IT, Operations, Underwriting, Legal, Customer Experience, and Risk

Reimagine and simplify key commercial claims processes to reduce cycle times, improve accuracy, and enhance service quality

Build a data-driven culture by integrating analytics into day-to-day claims decision-making

Develop performance dashboards, predictive models, and reporting tools to track impact and identify improvement areas

Communicate vision and progress to senior executives, frontline teams, and partners with transparency and clarity

Qualification

Claims operational strategiesDigital transformationCommercial claims processesProject managementEmerging technologiesData analyticsStakeholder managementAgile methodologyLeadership skillsCommunication skills

Required

Bachelor's degree required; MBA or advanced degree in Business, Technology, or related field preferred

10+ years of experience in commercial insurance with 5+ years focused on claims operational & efficiency strategies or enterprise change initiatives

Deep knowledge of commercial claims processes (e.g., general liability, property, workers' comp, auto, specialty & financial lines)

Proven success leading digital and operational transformation in complex insurance environments

Strong project/program management capabilities (Agile/Lean/Six Sigma experience a plus)

Exceptional communication, leadership, and stakeholder management skills

Ability to influence across all levels of the organization, from frontline adjusters to C-suite

Experience working with or implementing modern claims systems (e.g., Guidewire Claim Center)

Understanding of emerging technologies such as AI, RPA, OCR, and blockchain in the insurance context

Comfortable navigating ambiguity and driving results in fast-paced environments

Passionate about improving customer experience and employee engagement

Benefits

Two medical plans to choose from, including a Traditional PPO & a Consumer Driven Health Plan with a Health Savings account providing a competitive employer contribution

Pharmacy benefits with mail order options

Dental benefits including orthodontia benefits for adults and children

Vision benefits

Health Care & Dependent Care Flexible Spending Accounts

Company-paid Life & AD&D benefits, including the option to purchase Supplemental life coverage for employee, spouse & children

Company-paid Disability benefits with very competitive salary continuation payments

401(k) Retirement Savings Plan with competitive employer contributions

Competitive paid-time-off programs, including company-paid holidays

Competitive Parental Leave Benefits & Adoption Assistance program

Employee Assistance Program

Tax-Free Commuter Benefit

Tuition Reimbursement & Professional Qualification benefits

Company

Sompo

We’re Sompo, a global provider of property, casualty, and specialty insurance and reinsurance.

Founded in 1999

Hamilton, Hamilton, BMU

5001-10000 employees

https://www.sompo-intl.com/

H1B Sponsorship

Sompo has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (12)

2024 (13)

2023 (19)

2022 (28)

2021 (5)

2020 (12)