Apply on Employer Site

UserTesting · 1 day ago

Inside Sales Representative

United States

Full-time

Remote

Entry, Mid Level

2+ years exp

UserTesting is the leader in human insight, dedicated to helping organizations craft exceptional customer experiences through actionable feedback. The Inside Sales Representative will manage a defined book of business, focusing on driving renewal and growth opportunities while owning the full sales cycle and collaborating cross-functionally to ensure customer satisfaction.

Consumer ResearchMarket ResearchMarketing AutomationProduct ManagementSaaS

Responsibilities

Manage a portfolio of low-ARR accounts through structured cadence management and scaled touchpoints (nurture emails and targeted calls)

Own the full renewal cycle — from early engagement and value validation through negotiation, close, and on-time signature

Meet and exceed quarterly and annual quota through a combination of expansion and upsell opportunities

Own the full sales cycle—from prospecting, discovery, and demo to negotiation and close—using MEDDPICC methodology

Proactively develop proposals that demonstrate ROI and justify expanded platform adoption

Lead the full renewal process—including proactive engagement, value validation, negotiation, and on-time signature—to maximize retention and minimize churn

Partner with internal teams (Deal Desk, Finance, Legal, and Revenue Operations) to ensure smooth deal execution

Maintain disciplined pipeline management and forecasting accuracy in Salesforce and Gong

Continuously improve outreach efficiency using automation, data insights, and scaled playbooks

Engage regularly with customers to uncover new opportunities, drive adoption, and secure renewals

Develop and execute account-based strategies to expand UserTesting’s footprint within your territory

Qualification

B2B SaaS salesPipeline managementMEDDPICC methodologySalesforceGongOrganizational disciplineCustomer successCommunication skillsPresentation skillsNegotiation skillsCollaborative mindset