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Kelly · 1 day ago

Customer Service Representative

Telford, PA

Full-time

Onsite

Mid Level

$20/hr - $23/hr

3+ years exp

Kelly Services is in need of dedicated and enthusiastic Customer Service Representatives for a full-time, onsite opportunity in Telford, PA. The Customer Service Representative (CSR) will process incoming customer orders, quotes, and requests for product information while maintaining customer satisfaction through excellent service and administrative support.

OutsourcingProfessional Services

No H1B

Responsibilities

Receive and process customer orders and requests for quotes

Handle all telephone and email inquiries related to orders, shipments, pricing, and availability

Analyze potential opportunities for cross-sell and up-sell

Assist with identification and management of equipment assets

Handle customer complaints and inquiries professionally and efficiently, placing customers in contact with the proper department when required

Collaborate with the sales organization and other company departments to meet team objectives

Maintain up-to-date product line knowledge

Act as lead point of contact for Return Goods Authorization (RGA’s), Credit Memos, and cost of quality order processing

Liaison between scheduling, shipping, purchasing, sales, and engineering to facilitate order fulfillment issues and updates

Perform data entry and keep accurate customer records

Provide customer support through phone, email, and chat

Maintain professional phone etiquette and manage multiple calls effectively

Qualification

Customer service experienceMS Office proficiencyCRM system managementMS Excel reportingBilingual capabilitiesService orientationVerbal communicationWritten communicationAttention to detailActive listening