Landstar · 1 month ago
Manager, Workforce Planning - SCoE
Jacksonville, FL
Full-time
Onsite
Mid Level
4+ years expLandstar is a leading provider of safe, secure, and reliable transportation services through a network of independent agents and capacity providers. The Workforce Planning Manager will align the Service Center of Excellence’s workforce with strategic goals by analyzing data, forecasting staffing needs, and creating schedules to support 24/7 operations.
LogisticsSupply Chain ManagementTransportation
Hiring Manager
Kristen Rietvelt
Responsibilities
Analyzing and uploading historical workforce data to identify trends, assess current capabilities and forecast future staffing needs. Analysis includes evaluating metrics such as turnover rates, employee performance against targets, skill-based routing, skill uptraining needs and labor market conditions
Monitoring contact center staffing and workforce data and projected trends to identify staffing needs and skill gaps within the contact center. Analysis includes Center work patterns including volumes, attrition rates, and productivity levels. This is across all contact lines IB, OB, email, and chat
Forecasting upcoming staffing needs and creating schedules to best accomplish business objectives and performance levels
Collaborating with department leaders, and SCoE leadership to understand staffing requirements and optimize resource allocation
Facilitating communication between stakeholders to ensure workforce strategies are executed appropriately
Supporting integration of WFM platform with Dayforce as needed
Set the guidance and develop the responsibilities for the RTA resources
Qualification
Required
High school diploma or equivalent experience
4 years of related experience in a scheduling/workforce planning function using WFM software systems
1 year of prior experience in the transportation services or logistics industry
1 year of prior supervisory experience
Communication Skills: The ability to communicate clearly and concisely both orally and in writing. Must possess strong listening skills including the ability to understand staff issues and concerns
Problem Solving: Must be able to understand and resolve problems quickly and accurately
Analytical Skills: Strong analytical and problem-solving abilities to interpret workforce data and make informed decisions
Computer Systems/Technology: Knowledge of relevant web-based tools used for workforce planning as well as tools specifically used within a contact center
Flexibility/ Ability to Pivot: Must be able to adjust workloads and schedules, often frequently, to best meet the staffing needs of the contact center while adhering to both company and labor law requirements
Working knowledge of Microsoft Office products such as Word and Excel
Working knowledge of transportation management processes and programs including relevant customer service platforms
Ability to work under pressure
Preferred
Bachelor's degree in business administration operations, statistics, or related field
Prior experience in a workforce planning function within Landstar or similar organization
Prior contact center planning experience
Benefits
Affordable medical plans
Employer 401(k) match
Paid time off
Tuition assistance
And much more
Company
Landstar
Landstar stands for safe, secure and reliable transportation services delivered by our unique network of small business owners.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1993-03-12IPO
Leadership Team
Frank Lonegro
President and Chief Executive Officer
Michael Kneller
Vice President, General Counsel and Secretary
Recent News
Landstar System, Inc.
2025-10-31
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