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Digital Hands · 1 month ago

Senior Manager, Cyber Security Response

Tampa, Florida, United States

Full-time

Onsite

Senior Level

5+ years exp

Digital Hands is an innovative Managed Security Service Provider on a mission to enhance cybersecurity. They are seeking a Senior Manager of Cyber Security Response to lead a team of Security Analysts and redefine proactive detection and response strategies.

Information TechnologyNetwork SecurityProfessional Services

Growth Opportunities

Responsibilities

Lead a High-Impact Team: Hire, manage and inspire Security Analysts through clear expectations, coaching, career development, and regular performance evaluations

Drive Engagement: Build a positive team culture focused on accountability, continuous learning, and operational excellence

Own SOC Metrics: Produce and present weekly and monthly SOC KPIs, including MTTR, MTTD, SLA adherence, analyst productivity, case quality, and automation impact

Partner with BI: Work closely with the Business Intelligence team to refine and expand SOC metrics, dashboards, and reporting capabilities

Drive Operational Excellence: Oversee daily SOC operations to maximize 24/7 resource utilization while maintaining high performance and service quality

Point of Escalation: Act as the primary escalation contact for customer issues related to SOC operations

Exceptional Communication: Provide clear, timely, and confident communication to customers during escalations, incidents, and reviews

Partner with Customer Success: Collaborate with the CS team to review customer health, service performance, renewal risk, and opportunities for improvement

Foster a Culture of Innovation: Champion new approaches, tools, and processes to stay ahead of evolving threats

Refine SOPs: Continuously improve detection and response processes, ensuring consistency and SLAs are met or exceeded

Leverage Data for Insights: Analyze operational data and metrics to identify trends, gaps, and opportunities for efficiency

Shape Our Security Strategy: Develop and execute effective detection and response strategies that prioritize proactive measures

Advocate for Cybersecurity Excellence: Communicate security strategy and operational priorities across all levels of the organization

Qualification

SOC leadership experienceSecurity technologies expertiseCustomer communication skillsMSSP experienceData analysis skillsPeople managementTeam buildingOperational excellenceInnovation mindset