Technical Support Engineer Senior jobs in United States
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FIS · 3 days ago

Technical Support Engineer Senior

positionUnited States
timeFull-time
remoteRemote
seniorityMid, Senior Level
money$104K/yr - $175K/yr
date3+ years exp

FIS is a global fintech leader that offers dynamic opportunities in financial services and technology. The Technical Support Engineer Senior will provide technical support to field engineers and clients, troubleshoot complex issues, and collaborate with technical teams to implement solutions.

BankingFinancial ServicesFinTechPayments
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H1B Sponsor Likelynote

Responsibilities

Responding to escalated tickets from operations and application support teams
Troubleshooting complex issues and providing detailed analysis to clients via ServiceNow
Accessing client systems remotely to diagnose and resolve problems
Collaborating with client technical teams and system engineers to implement solutions
Training clients on application functionality and best practices
Coding fixes when possible and working with developers to deploy solutions
Supporting software updates and enhancements
Communicating effectively with clients regarding bottlenecks, delays, and resolutions
Other related duties as assigned

Qualification

PerlJavaScriptUNIXServiceNowSoftware development lifecycleAnalytical skillsProblem-solvingCommunication skillsIndependent workCollaboration

Required

Bachelor's degree in computer science, information systems, or related field (or equivalent experience)
3+ years of experience in application support or technical troubleshooting
Strong knowledge of Perl, JavaScript, UNIX; bonus skills include HTML, C, C++, Red Hat, FreeBSD
Familiarity with software development lifecycle and coding best practices
Experience with ticketing systems (ServiceNow preferred)
Excellent problem-solving and analytical skills
Strong verbal and written communication skills for client-facing interactions
Ability to work independently and in collaboration with technical teams

Preferred

Experience with ticketing systems (ServiceNow preferred)

Benefits

Opportunities to work on complex banking applications and cutting-edge technology
Inclusive and collaborative work culture
Competitive salary and benefits
Career development within a global fintech leader

Company

FIS

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Glassdoor3.7
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FIS is a fintech firm that provides advance integrated banking, wealth management, risk and compliance, and other solutions.
dateFounded in 1968
location
Jacksonville, Florida, USA
people-size10001+ employees
web-link
http://www.fisglobal.com

H1B Sponsorship

FIS has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)

Funding

Current Stage
Public Company
Total Funding
$10.5B
Key Investors
Goldman Sachs
2025-05-01Post Ipo Debt· $8B
2022-07-06Post Ipo Debt· $2.5B
2018-05-22Post Ipo Equity

Leadership Team

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Douglas McAllister
CEO | FIS Automotive Market Partner
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Stephanie Ferris
CEO and President
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Recent News

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2025-12-26
Payments Dive
FIS agrees to pay $210M settlement
2025-12-24
Company data provided by crunchbase