Tax Relief Advocates · 4 weeks ago
IT Support Specialist (Level 1)
Irvine, CA
Full-time
Onsite
Entry Level
$23/hr - $32/hr
1+ years expTax Relief Advocates is seeking an IT Support Specialist to join their growing team. The role involves providing first-line technical support for employees, managing user onboarding/offboarding, and ensuring the smooth functioning of desktop applications in a regulated environment.
ConsultingFinanceFinancial ServicesProfessional Services
Responsibilities
User Lifecycle Management
Perform onboarding and offboarding tasks for employees, including:
Account creation, licensing, and group assignment in Microsoft Entra ID (Azure AD) and Google Workspace
Workstation setup, device registration, and compliance enforcement via Intune / Azure
Configuration of SSO access for enterprise apps
Secure deprovisioning, access revocation, and data backup during offboarding
Maintain user access logs, equipment inventory, and asset lifecycle records
Technical Support (Level 1)
Provide first-level troubleshooting for:
Enterprise software applications
Azure Virtual Desktop (AVD) connectivity and session performance
Microsoft 365 apps (Outlook, Teams, SharePoint, OneDrive)
VPN, MFA, and SSO login issues
Hardware and peripheral setup (printers, scanners, webcams, etc.)
Escalate unresolved issues to Level 2 or vendor support as needed, with proper documentation
Maintain clear records of tickets, incidents, and resolutions
System Administration
Register and manage devices in Microsoft Entra / Intune for compliance and conditional access
Monitor device health, patch updates, and Defender for Endpoint alerts
Support configuration and auditing of Azure AD Join and BitLocker policies
Run regular security and compliance checks aligned with WISP and IRS data protection requirements
Operational Support
Maintain and update onboarding documentation and IT SOPs
Support user license management and access provisioning across tools
Assist with IT inventory, equipment deployment, and workstation imaging
Provide basic end-user training on company systems and cybersecurity best practices
Qualification
Required
Associate degree in Information Technology, Computer Science, or a related field required
1–3 years of hands-on experience in IT support, helpdesk, or system administration
Proficiency with Microsoft Entra ID (Azure AD), Intune, and Microsoft 365 Admin Center
Familiarity with Windows 10/11, and virtual desktop environments
Understanding of SSO, MFA, and conditional access policies
Basic networking skills (IP configuration, DNS, VPN)
Excellent communication and troubleshooting abilities
Strong attention to detail and documentation discipline
Customer service–oriented and able to multitask in a fast-paced environment
Preferred
Bachelor's degree preferred (or equivalent professional experience in IT support)
Certifications such as CompTIA A+, Microsoft 365 Certified: Modern Desktop Administrator, or Azure Fundamentals (AZ-900)
Experience supporting Genesys Cloud, RingCentral, or similar telephony platforms
Familiarity with Google Workspace Admin Console and cross-domain SSO integration
Self-motivated with a strong desire to learn and grow
Customer-oriented with excellent problem-solving skills
Ability to handle multiple tasks and prioritize effectively
A friendly and professional attitude, both in person and over the phone
Company
Tax Relief Advocates
Tax Relief Advocates situation provides tax solutions for both businesses and individuals.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Andrew Park
Chief Operating Officer
Recent News
2025-04-21
Company data provided by crunchbase