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Intermountain Health · 4 weeks ago

Assistant Vice President, Consumer Experience

Nevada Central Office

Full-time

Hybrid

Director/Executive

$224K/yr - $273K/yr

Intermountain Health is a healthcare organization seeking an Assistant Vice President of Consumer Experience to lead strategies and initiatives that enhance consumer relationships. The role involves collaborating with various teams to improve consumer experience, measuring outcomes, and fostering a culture of collaboration across the organization.

Health Care

H1B Sponsor Likely

Responsibilities

Develop a vision for consumer experience and exemplify the organization's culture while fostering strong, productive consumer relationships

Partner with the Chief Marketing and Communications Officer and relevant teams in all aspects of consumer experience strategy, development, operations, and planning to bring together insights from all teams to drive impact for CX

Build and lead high-performance teams focused on market access and new product planning, establishing metrics for defining, measuring, and tracking relationships with consumers

Influence cross-company agreement on delivering the greatest value to consumers by identifying and defining what customers value

Create a common language and definitions for the consumer experience to ensure a unified approach across the organization

Educate and influence the organization on a holistic, inclusive view of consumer experience, encompassing both internal and external perspectives

Engage in cross-industry networking and research to bring innovative ideas from non-healthcare fields to the organization

Identify operational accountabilities and develop cross-functional relationships to support consumer experience initiatives

Foster unity across the organization and instill a culture of collaboration and togetherness

Champion change initiatives, providing a framework and plans for the ongoing development of the impact of the consumer experience team

Qualification

Consumer Experience (CX)Executive LeadershipStrategy DevelopmentDigital TechnologyHealthcare IndustryExperience DesignCustomer InsightsChange LeadershipTaking InitiativeTeamwork

Required

Experience in leading consumer experience efforts, implementing operational strategies and measuring outcomes, with a focus on integrated healthcare systems and managed care environment

Experience implementing new technologies to advance consumer experience

Strong knowledge of consumer and healthcare trends

Ability to build effective relationships

Ability to communicate persuasively

Ability to inspire and motivate employees and caregivers

Preferred

Master's Degree from an accredited institution

Experience in a large and complex integrated delivery network

Experience in a role with growing a consumer business, driving optimal performance and delivering results

Benefits

Sign-on and relocation bonus

Annual Pay for Performance (AP4P) Plan

Comprehensive benefits package

Company

Intermountain Health

Glassdoor3.6

Intermountain Health is a Health Care cantre.

Founded in 2024

Murray, Utah, USA

10001+ employees

https://intermountainhealthcare.org

H1B Sponsorship

Intermountain Health has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2024 (1)