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California State University, Fresno · 1 month ago

Information Technology Consultant

Fresno, CA

Part-time

Onsite

Entry Level

$4,595/mo - $6,694/mo

1+ years exp

California State University, Fresno is dedicated to providing a broad range of technology-based planning, resources, and services to its community. The Technology Support Specialist I role involves providing first contact resolution and on-site support to faculty, staff, and students, while working closely with other specialists to meet IT service needs effectively.

Higher Education

No H1B

Responsibilities

Provide first contact resolution and on-site support for technology issues

Assist the Lead TSS in on-site support and respond to end-user IT service needs

Work in conjunction with the Technology Services Service Desk and second-level support teams

Deliver IT services in alignment with the priorities and practices of the colleges, schools, and divisions served

Participate with colleagues in defining best practices and improve IT service delivery efficiency

Qualification

Service management toolsMicrosoft Windows 10Customer service skillsApple Macintosh OSNetwork administration toolsData administration principlesTechnical judgmentCommunicationInterpersonal skillsProblem-solvingProject management

Required

Knowledge of service management tools for tracking Incidents, Service Requests, Problems, and Changes

Knowledge of campus standard applications

Knowledge of Microsoft Windows 10 and later versions, including Active Directory, Apple Macintosh OS 10.x and later versions

Knowledge of Intel PC systems, Apple Macintosh systems

Knowledge of connectivity and network administration tools used (e.g. Ping, telnet, etc.) in fixed-wire, broadband, and wireless connections

Knowledge of copyright laws and industry standards

Strong customer service skills and proactive, customer-focused attitude

Excellent communication (verbal and written), particularly telephone and email skills

Excellent interpersonal skills

Strong interpersonal and influencing skills with the ability to engage with different levels of campus hierarchy

Proficiency in using standard campus applications, desktops, and laptops

Coordination and implementation of data exchanges and conversions

Independently apply technical judgment to both standard and non-standard applications and systems, integrate multiple applications to match user and business process needs, and use systems to provide solutions to a wide range of common business problems

Provide strong fault isolation and problem-solving

Initiate and manage multiple tasks and projects under competing deadlines and maintain flexibility in response to constantly shifting priorities

Equivalent to a bachelor's degree in a related field

One year of experience in a customer support environment supporting technical services

Preferred

3 years' experience in a customer support environment supporting technical services for a large organization

Experience within higher education or public sector service with an IT focus

ITIL Foundation Certification, desirable or relevant experience in an ITIL environment

Any CompTIA or similar certifications

Knowledge of systems design and technology integration techniques

Knowledge of data administration principles and techniques

Demonstrated ability to apply consulting skills to assess user needs and provide appropriate solutions in cooperation with colleagues to resolve user problems and meet discipline-specific needs

Support multimedia/video productions

Support Database administration for MySQL, SQL Server, and/or Oracle

Support System, database, and network maintenance (wired and wireless)

Support for software applications