Alnylam Pharmaceuticals · 1 week ago
Manager Patient Services Operations
United States
Full-time
Hybrid
Mid Level
3+ years expAlnylam Pharmaceuticals is seeking a Manager for their US Patient Services Operations team. This role will support business requirements for CRM enhancements, ensure accurate workflow processes, and identify operational efficiencies while collaborating with cross-functional teams.
BiotechnologyHealth CareMedicalPharmaceuticalTherapeutics
Hiring Manager
Adam Lentz, MBA
Responsibilities
Support business requirements gathering processes across all Patient Services teams, Case Management and Patient Education Liaisons (PELs) and Business Units (TTR and RARE)
Provide initial smoke testing and feedback to Strategic Technologies Team for all new features, enhancements, and changes to ensure it is working as designed
Coordinate End User UAT and partner with Commercial Training team to ensure user adoption of new features and enhancements
Own and manage regular sprint cadence within Jira, ensuring business requirements are documented for our Strategic Technologies team partners and other supporting partners
Provide first line support for all Patient Services CRM end users
Manage CRM data cleanup exercises, monitoring administrative reports
Deliver CRM dashboard, reporting, and analytics needs including collaborating with downstream partners
Adheres to all department SOPs and ensures compliance with all corporate and industry policies in collaboration with Alnylam Legal, Regulatory and Compliance
Qualification
Required
Bachelor's degree required
Minimum of 3-5 years working with technical teams, supporting Customer Relationship Management (CRM) systems (Salesforce, Veeva, etc.)
Excellent Project Management skills, ideally with 1-3 years experience in the healthcare or pharmaceutical/biotech industry
Solid understanding of the healthcare environment specifically insurance policies
Advanced knowledge and application of MS Office (Excel, PowerPoint, Word, etc.)
Experience with Agile Software Tools (Jira, Confluence, etc.)
Ability to effectively communicate with all levels of management
Results oriented, self-organized and self-starter with a proven track record of results
Experience working in cross-functional teams and effective in influencing without authority
Ability to work independently, evaluate impact manage competing priorities
Exhibits exceptional interpersonal skills
Desire to innovate and work in a fast-paced, energetic environment
Ability to travel up to 10% for key meetings as needed
Preferred
Concentration in Engineering or Business Administration a plus
Ultra-rare disease experience a plus
Company
Alnylam Pharmaceuticals
Alnylam Pharmaceuticals is a biopharmaceutical company focused on the discovery, development and commercialization.
1001-5000 employees
H1B Sponsorship
Alnylam Pharmaceuticals has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (18)
2021 (19)
2020 (7)
Funding
Current Stage
Public CompanyTotal Funding
$4.55BKey Investors
Blackstone Life SciencesBlackstone CreditRegeneron
2025-09-09Post Ipo Debt· $661.25M
2022-09-12Post Ipo Debt· $900M
2022-03-04IPO
Leadership Team
Yvonne Greenstreet
Chief Executive Officer
Jeff Poulton
Chief Financial Officer
Recent News
Clinical Trials Arena
2026-01-16
Longevity.Technology
2026-01-14
2026-01-13
Company data provided by crunchbase