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Contemporary American Theater Festival · 1 month ago

Box Office Intern - 2026

Shepherdstown, West Virginia, United States

Internship

Onsite

Intern

$350/wk - $350/wk

Start in 2026

The Contemporary American Theater Festival at Shepherd University is seeking applications for their Box Office Intern positions for the summer festival. Interns will provide exceptional customer service and assist with ticketing and audience services to enhance the festival experience for attendees.

Entertainment

Responsibilities

Provide excellent customer service both on the phone and in-person

Process tickets, reservations, and donations in CRM (Spektrix); manage cash, check, and credit card sales

Perform all tasks at the Will Call desk including distributing tickets, processing in-person sales, managing wait lists, and assisting with all inquiries and complaints from patrons

Partner with House Manager, house management interns, stage management personnel, and volunteers to ensure the best experience for the audience

Act as concierge, providing information about dining, lodging, and other activities

Assist house management in coordinating accessibility services

Assist concessions, house managers, group leaders, volunteers, and leadership as needed

Assist in keeping all venue public spaces clean, safe, and organized

Assist with daily box office reports

General office duties

Other duties as assigned

Qualification

Customer serviceTicketing softwareEnthusiasmWritten communicationVerbal communicationAttention to detailCollaborationFlexibility

Required

Entry-level experience

Excellent customer service skills both on the phone and in-person

Ability to process tickets, reservations, and donations in CRM (Spektrix); manage cash, check, and credit card sales

Ability to perform all tasks at the Will Call desk including distributing tickets, processing in-person sales, managing wait lists, and assisting with all inquiries and complaints from patrons

Ability to partner with House Manager, house management interns, stage management personnel, and volunteers to ensure the best experience for the audience

Ability to act as concierge, providing information about dining, lodging, and other activities

Ability to assist house management in coordinating accessibility services

Ability to assist concessions, house managers, group leaders, volunteers, and leadership as needed

Ability to assist in keeping all venue public spaces clean, safe, and organized

Ability to assist with daily box office reports

Ability to perform general office duties

Patience, flexibility, collaboration, strong written and verbal communication skills

Enthusiasm for working with and assisting the public

Attention to detail

Facility with technology

Valuing and practicing Anti-Racist and Anti-Oppressive (ARAO) efforts