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GFI Digital · 1 day ago

Customer Service Representative

Jefferson City, MO

Full-time

Onsite

Entry, Mid Level

2+ years exp

GFI Digital is a company focused on providing excellent customer service and accurate billing. The Customer Service Representative is responsible for managing customer inquiries, processing sales discounts, and ensuring timely billing of contracts.

HardwareInformation TechnologyPrinting

Responsibilities

Answer and return any customer phone calls

Gather information about current customers (average monthly volumes, service histories, equipment information and billing information) for the Sales Representatives

Assist customer inquiries regarding invoices, contract rates, and leasing questions

Check policy on each new contract received

Process sales discounts to make service whole on any contract that is not written at policy

Enter sales discounts into Sales Scorekeeper so commissions can be correctly figured for sales reps

Set up new maintenance contracts to bill the customer or the leasing company

Create and load meter contact information for each contract set up

Collect and enter meter reads by phone, fax, email, or FM Audit

If no meter is provided by the customer, then we need to contact them by phone

Responsible for making sure all contract records are billed in a timely manner whether it be monthly, quarterly, annually or any other billing frequency

Maintain manual spreadsheets for large customer accounts (each customer service employee has accounts that require special handling that they monitor)

Work with leasing companies (Wells Fargo, CIT, US Bank, Great America, Gibbs Leasing) to correct customer billing issues and setup and maintain maintenance contracts

Check the contract billing queue for low and high dollar invoices to avoid billing errors

Sort and distribute invoices daily for GFI, Gibbs Technology, and DigitalNet

Correct billing errors on invoices due to incorrect meter reads or any contract errors

Process final billings for returned machines and terminate contracts

Cancel contracts upon request by customers

Run and review reports monthly for cleanup

Audit customer accounts upon request

Gather information for auditors

Respond to inquiries from the call center

Update customer addresses and create new customer numbers when needed

Actively participate in monthly one on ones with management, coming prepared with updated MAC MAP

Establish and review procedures and processes for the team as needed