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Ricoh USA, Inc. · 1 month ago

First Responder Print Specialist

Nashville, TN, United States

Full-time

Onsite

New Grad, Entry Level

$19/hr - $20/hr

Ricoh USA, Inc. is seeking a First Responder Print Specialist who will be the first point of contact for ensuring the seamless operation and support of RICOH managed devices. The role involves engaging with customers, addressing their needs, and delivering technical assistance while prioritizing exceptional customer service.

ConsultingDocument PreparationInformation Technology

H1B Sponsor Likely

Responsibilities

Engage proactively to uphold service level agreements (SLAs) between customers and RICOH, ensuring prompt and effective resolution of support requests

Maintain an accurate inventory of managed devices, utilizing advanced printer fleet tools and databases to track assets and their locations

Conduct routine maintenance, replenish consumables, and swiftly address service alerts to uphold device availability as per SLAs

Perform continuous optimization efforts, identifying opportunities for fleet improvement and providing comprehensive training on device utilization

Execute a full spectrum of servicing and repairs, leveraging technical expertise to troubleshoot, diagnose, and resolve issues promptly

Collaborate closely with internal support resources, minimizing service dispatches and escalating complex issues as needed to ensure swift resolution

Qualification

Technical supportIT Help Desk SupportHP CertificationsHardware inventory managementCustomer service

Required

High School Diploma (or equivalent) with a passion for technical support and customer service excellence

Prior experience in IT Help Desk Support, preferably with exposure to both application and hardware support

Technical training & certifications, with a preference for HP Certifications and completion of Ricoh Learning Institute Courseware

Preferred

Additional education beyond high school diploma, further enhancing technical expertise and customer service skills

Demonstrated proficiency in managing hardware inventory, including procurement and maintenance of on-site parts/consumables

Benefits

$1000 sign on bonus for new Ricoh members!

Company

Ricoh USA, Inc.

Glassdoor3.6

At Ricoh, we bring people, processes, and technology together to make information work for you.

Founded in 1962

Malvern, Pennsylvania, USA

10001+ employees

https://www.ricoh-usa.com

H1B Sponsorship

Ricoh USA, Inc. has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (16)

2024 (8)

2023 (7)

2022 (16)

2021 (13)

2020 (4)