WellSpan Health · 1 month ago
Registration Receptionist - Chambersburg - Day
Chambersburg, PA
Part-time
Onsite
New Grad, Entry LevelWellSpan Health is a healthcare organization, and they are seeking a Registration Receptionist to ensure the accurate collection of patient demographic information and serve as the initial contact for patient billing. The role involves conducting patient interviews, managing financial transactions, and providing assistance with insurance verification.
Health CareHospitalMedical
Responsibilities
Conducts patient interview to obtain accurate demographic, insurance information for inpatient, surgical, emergency room and outpatient services
Patient estimates are provided for outpatient and surgical services along with providing an explanation of benefits to the patient and/or guarantor
Collections are made on out-of-pocket expenses provided from the patient estimate along with ED copays
Reconciling the daily banking deposits at the end of day
Prepare deposit for pick up next business day
Assist patients making a payment via the welcome devices and/or personal device
Follows the standard of work for sending POS letters for surgical patients who are not active in the Patient Portal
Provides assistance to patients utilizing the welcome device and/or personal device
Adheres to following the EPIC Insurance Manual regarding participation of payor and plans
Obtains waiver forms when applicable along with adding the appropriate occurrence code
Obtains authorizations and referrals as required by insurance
Verifies insurance requirements for upcoming services according to departmental standard of work
Utilizes various software programs for insurance verification
Follows the process for Documents within EPIC, scanning of insurance card(s), photo ID, completion of necessary forms
Maintains all equipment in a safe working condition; notifies the proper department(s) of malfunctioning equipment or unsafe conditions along with submitting an S1 when applicable
Maintains a neat, clean work area; communicates to Environmental Service as appropriate
Participates in cross-training efforts to facilitate staff coverage during absences and to promote teamwork
Attends scheduled departmental in-services, staff meetings and huddles to develop communication skills, learn new forms/procedures, etc
Understands and knows what to do in the event of an emergency situation
Informs staff member of supply needs to maintain forms, materials, equipment, and supplies inventory
Serves as a preceptor/mentor
Willingly accepts new and /or additional responsibilities
Reviews patient order, ensuring that correct ordering doctor is listed on all orders along with validating that order has not expired
Identifies the proper Workqueue(s) for daily accounts that need corrected and/or pre-arrival work completed
Maintains 95% or higher on percentage workflows without warnings on the Patient Access User Scorecard
Strives to avoid creating duplicate unit numbers
Prioritizes workload at beginning of shift and throughout, so that time lines and volume of workload done minimized patient waiting time
Workqueues are identified, worked and in some cases making contact with patient(s) prior to services
Schedules patient procedures/appointments in accordance with departmental standard of work
Knows the organization and can provide information and direction
Coordinates direct admit and transfer calls
Runs required report(s) as assigned
Performs other related duties as assigned
Answers all telephone calls in a tactful and timely manner - this includes, but not limited to the switchboard Provides a great handoff when transferring internally
Familiarizes self thoroughly with the different alarm systems and emergency equipment located at the switchboard; handles call alarms in a calm and efficient manner. Implements the procedures for a disaster/fire drills once it has been initiated by Administration
Utilizes company email for internal/external communications
Handles all communication to patients and hospital employees with the highest regard for good customer service without becoming defensive. Treats all customers with a highest degree of respect
Qualification
Required
High school graduate or equivalency required
Experience applying customer service behaviors and communication skills required
Minimum typing speed of 45 words per minute required
Preferred
Completion of a medical terminology course is a plus
Experience as a registration receptionist preferred
Computer and customer service experience preferred
Knowledge of insurances helpful
Company
WellSpan Health
WellSpan Health is an integrated health system that serves the communities of central Pennsylvania.
Founded in 1880
10001+ employees
Funding
Current Stage
Late StageLeadership Team
W
William White
Vice President of Public Safety
Recent News
2026-01-09
2025-12-18
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