East Coast Toyota · 3 weeks ago
Service Advisor / Service Writer – Toyota | Digital Service Drive | High Volume | $75K–$130K+
Carlstadt, NJ
Full-time
Onsite
Mid Level
$75K/yr - $130K/yrEast Coast Toyota is a family-owned dealership with a busy service department, seeking experienced Service Advisors for their digital service environment. The role involves providing value-driven recommendations, managing customer interactions, and collaborating with technicians to ensure high-quality service.
Automotive
Responsibilities
Greet customers and manage the service write-up process
Clearly explain diagnostic findings from factory-trained technicians
Present recommended repairs and maintenance based on Toyota factory guidelines
Communicate value and benefits, not just price
Utilize a fully digital, paperless, and touchless service system
Maintain proactive communication with customers throughout the repair process
Collaborate with technicians to ensure accuracy and efficient workflow
Build trust, repeat business, and long-term customer relationships
Qualification
Required
Strong communication and customer engagement skills
Ability to confidently present recommendations and explain value
Comfortable working in a high-volume environment
Technically savvy and comfortable with digital tools and tablets
Ambitious, coachable, and willing to learn and improve
Comfort with technology is required
Preferred
Prior Service Advisor experience (Toyota or dealership experience preferred)
Benefits
Commission-based compensation with base salary
Paid training and ongoing development
Company
East Coast Toyota
Looking for a New or Used Toyota in Northern NJ? East Coast Toyota is proud to serve many areas of North Jersey including Hackensack, Union City and Bergen County with a great selection of new and used cars.
Founded in 1970
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase