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Walmart Canada · 4 weeks ago

(USA) Senior Manager, Technology Operations - Item Experience, eCommerce

Bentonville, AR

Full-time

Onsite

Mid, Senior Level

$90K/yr - $180K/yr

5+ years exp

Walmart Canada is seeking a Senior Manager for Technology Operations in Item Experience to help implement their AI-powered vision. The role involves leading teams and collaborating with various departments to enhance Walmart's item experience and product detail pages, ultimately improving customer engagement and loyalty.

DeliveryRetailShopping

Responsibilities

Support the delivery of Walmart’s Item Experience roadmap to increase customer engagement and conversion

Drive clarity and alignment across teams through structured communication and strong cross-functional relationships

Embed AI-first thinking into operational workflows, enabling teams to build, measure, and iterate more effectively

Help shape and evolve Walmart’s customer shopping experience, contributing to long-term customer loyalty

Qualification

ECommerce technical operationsAI systems operationalizationProject managementStructured problem solvingProduct detail pagesCross-functional initiativesInfluencing without authorityCommunication skillsCollaborationStrategic thinking

Required

Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 5 years' experience in project management, program management, program operations, or related area

7 years' experience in project management, program management, program operations, or related area

2 years' supervisory experience

8–10+ years in eCommerce technical operations, product management, or related fields

Experience operationalizing AI systems—from generative models to automated workflows

Strong knowledge of product detail pages, pricing transparency, performance analytics; experience in product merchandising or campaign management is a plus

Background driving cross-functional initiatives with measurable outcomes

Demonstrated ability to manage multiple projects simultaneously

Experience developing strategies using associative thinking and structured problem solving

Proficient in translating vision into presentations, requirement documents, and strategic artifacts

Preferred

Master's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 4 years' experience in project management, program management, program operations, or related area

Background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly

Knowledge of accessibility best practices and commitment to creating accessible products and services following Walmart's accessibility standards and guidelines for supporting an inclusive culture

Benefits

Health benefits include medical, vision and dental coverage.

Financial benefits include 401(k), stock purchase and company-paid life insurance.

Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.

Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.

Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities.