BJ's Wholesale Club · 1 day ago
Benefits Specialist
Marlborough, MA
Full-time
Hybrid
Entry, Mid Level
$56K/yr - $72K/yr
2+ years expBJ's Wholesale Club is a retail company powered by over 30,000 team members dedicated to making a real impact. The Benefits Specialist will support the administration of benefits programs, respond to team member inquiries, and collaborate with various teams to ensure effective benefits management.
E-CommerceRetailShopping
Responsibilities
Monitor “LOA Inbox” – answer TM questions on BJs disability, state disability (if applicable), FMLA federal eligibility (dependent on state), process (internal, state, disability). Be able to determine when an issue needs to be escalated to management
Monitor “Benefits Inbox” daily and respond to team member and management questions/inquiries, answering general benefits questions. Be able to determine when an issue needs to be escalated to management
Work with Payroll on a daily / weekly basis to ensure timely payroll processing as it applies to certain leave and benefits situations
Researches and provides solution recommendation to escalated benefits issues involving third party administrator Alight, payroll and Workday HRIS teams
Investigate benefit concerns or issues and provide accurate, data-driven responses
Research team member issues using internal tools, online resources, and collaboration with other departments
Assist in preparation of annual benefits Open Enrollment, including communications, Alight testing and year end validation activities
Leave of Absence tasks will include working with HRBPs on trainings or any specific Team Member guidance. This role will also be assisting Payroll with pay inquiries relating to leaves
Update return to work from leave status in Workday
Qualification
Required
Bachelor's Degree in Human Resources or Business Administration
At least two years of relevant benefits experience or equivalent work experience
General understanding of benefits, insurance, time off, retirement programs
General understanding of leave of absence regulations and laws – federal and state
General understanding of leave of absence administration with a third party vendor
General understanding of disability administration with a third party vendor
Workday experience a plus
Serve as the first point of contact for team member issues, ensuring they are addressed and escalated appropriately
Respond to team member inquiries via phone call, email, chat, and other communication channels in a timely and professional manner
Provide accurate information and solutions to team member questions, complaints, and requests
Demonstrates emotional intelligence and conflict-resolution skills to manage and resolve sensitive or high-stress team member interactions
Ability to exercise independent judgment and initiative within established guidelines
Demonstrate a sense of urgency, strong time-management and prioritization skills
The ability to effectively manage sensitive and confidential information
Identify trends or recurring issues through research and report findings to management
Skilled in handling difficult customer interactions with empathy and professionalism, effectively de-escalating tense situations through clear and calm communication
Manage incoming and outgoing email correspondence with team members and internal teams
Draft, proofread, and send professional responses using consistent and clear language
Organize and track email communications to ensure prompt follow-up and resolution
Collaborates with others in a team environment – internal benefits team, internal payroll team, disability vendor, leave vendor
Excellent written, verbal, listening capabilities and attention to detail
Offers solutions in a positive problem solving manner
Use tools and resources (vendors, Benefits Administration system, Workday) to handle inquiries efficiently
Benefits
Weekly Pay: Get paid every week so that you can manage your money on your terms.
Free BJ’s Memberships: Enjoy a complimentary The Club Card Membership, plus a free Supplemental Membership for someone in your household.
Generous Paid Time Off: Take the time you need with vacation, personal, sick days, holidays, bereavement, and jury duty leave.
Flexible and Affordable Health Benefits: Choose from three medical plans, and access optional dental, vision, Health Savings Account (HSA), and flexible spending account options to fit your lifestyle.
401(k) Retirement Savings Plan: Build your financial future with a company match (available to team members 18 and older).
Employee Stock Purchase Plan: Accumulate funds through after-tax payroll deductions that can be used to purchase shares of BJ’s common stock at a 15% discount.
Company
BJ's Wholesale Club
BJ's Wholesale Club, commonly referred to simply as BJ's.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2018-06-28IPO
2011-09-30Acquired
2011-06-29Private Equity
Leadership Team
B
Bob Eddy
Chairman and CEO
L
Laura Felice
Executive Vice President, CFO
Recent News
2026-01-22
2026-01-22
Talk Business & Politics
2026-01-20
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