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NEOGOV · 1 month ago

Benefit Programs Specialist

Roanoke, VA

Full-time

Onsite

New Grad, Entry Level

$42K/yr - $46K/yr

NEOGOV is a company that provides government technology solutions, and they are seeking a Benefit Programs Specialist. This role involves processing applications for financial or medical assistance under government programs and assisting clients with eligibility determination and available services.

GovTechHuman ResourcesInformation TechnologySoftware

Responsibilities

Interviews applicants as part of eligibility determination process

Explains available programs, rights and responsibilities of applicants and recipients

Processes applications for financial assistance

Determines employability status of an applicant

Detects fraud cases and makes appropriate referrals

Maintains eligibility reports and files applications for individual cases

Advises clients of other available services inside and outside the agency

Corresponds with families and other agencies as needed

Accurately completes and submits reports for financial assistance in accordance with Federal and State deadlines

Recommends changes in policy and procedure based on experience with clients, and re-evaluates impact of changes on clients' continuing eligibility

Qualification

Public assistance programsEffective interviewing methodsMathematical calculationsPersonal computer skillsAnalytical skillsInterpersonal skillsWritten communicationOrganizational skills

Required

High school diploma or equivalent

General knowledge of effective interviewing methods and techniques

Ability to apply instructions from public assistance program laws, regulations and policies

Ability to organize own work in an efficient manner

Ability to analyze oral and written data, recognizing gaps and conflicting information

Ability to explain financial assistance programs in a manner that is understood by individuals of varied backgrounds

Ability to work with others using interpersonal skills

Skill in obtaining information through oral questioning, forms and documents and to assemble the information into a clear and organized format

Ability to write letters, forms and documents, using correct grammar and spelling

Ability to perform mathematical calculations accurately

Skill in the use of a personal computer

Subject to a complete criminal history background search with acceptable results

Must be able to perform the job as described in the Physical and Environmental Demands section of this job description

Preferred

Some experience with public assistance programs

Benefits

Progressive Flexible Leave Plan with cash-in option

Twelve paid holidays

Short Term Disability Insurance

Long Term Disability Insurance

Health, Vision and Dental Insurance

Life Insurance

Flexible Spending Accounts - Medical and Dependent Care

Virginia Retirement System - Membership in VRS is automatic upon hire into a covered position. County contributes and employees pay their membership contribution.

Tuition Reimbursement

Employee Assistance Program

Credit Union Membership

Deferred Compensation Plan with County Match