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Liberty Mutual Insurance · 1 month ago

Field Property Claims Adjuster

US-IN-New Albany

Full-time

Onsite

Entry Level

$56K/yr - $94K/yr

1+ years exp

Liberty Mutual Insurance is seeking a Field Property Claims Adjuster to help customers navigate the claims process after damage to their property. The role involves traveling to insured homes, assessing damage, and providing support throughout the claims process.

FinanceFinancial ServicesInsurance

Responsibilities

Investigate and evaluate onsite to resolve complex coverage and damage issues to include preparing complete estimates of repair for the covered damages. This may include accessing roofs by ladder, inspecting attics, crawl spaces and basements in search of damage

Handle moderate to complex claims independently while managing your workload, from first notice of loss to final closure

Be expected to work in a vehicle in the field daily while occasionally handling assignments from the desk

Explain coverage of loss, assist policyholders with itemization of damages, emergency repairs and additional living arrangements

Work with and coordinate a few vendor services such as contractors, emergency repair, cleaning services and various replacement services

May be called upon for catastrophe duty

Qualification

Claims handling proceduresCustomer serviceBuilding construction principlesNegotiation skillsComputer skillsTime managementOrganizational skillsWritten/oral communicationWorkload managementEmpathyInterpersonal skills

Required

Working knowledge of claims handling procedures and operations

Proven ability to provide exceptional customer service

Effective negotiation skills

Ability to effectively and independently manage workload while exhibiting good judgment

Strong written/oral communication and interpersonal skills

Computer skills with the ability to work with multi-faceted systems

The capabilities, skills and knowledge required through a bachelor's degree or equivalent experience and at least 1 year of directly related experience

Ability to obtain proper licensing as required

The ability to handle multiple competing priorities and organize your day

Strong time management and organizational skills

Demonstrated understanding of building construction principles