Microsoft · 1 day ago
Data Center Technician
Richmond, VA
Full-time
Onsite
Entry, Mid Level
$26.92/hr - $47.60/hr
1+ years expMicrosoft is a leading cloud service provider, and they are seeking a Data Center Technician to support their Cloud Operations & Innovation team. The role involves preparing, installing, troubleshooting, and managing IT datacenter technologies while ensuring compliance with security and operational standards.
Application Performance ManagementArtificial Intelligence (AI)Business DevelopmentData ManagementDevOpsInformation ServicesInformation TechnologyManagement Information SystemsNetwork SecuritySoftware
Responsibilities
Demonstrates an applied understanding of standard processes and procedures for preparing, installing, performing diagnostics, troubleshooting, replacing, and/or decommissioning IT datacenter technology(ies) and equipment while proactively prioritizing security considerations. Demonstrates a fundamental understanding of the functions of, and interactions between cabling infrastructure, network, server, and storage equipment
Reviews Process Change Notifications (PCNs) and develops an understanding of the impact to work execution and awareness to changes within their area of work and/or the work of others. Asks questions when they do not have required information and may provide feedback on changes to processes to experienced technicians and/or direct-line management. Incorporates security requirements in feedback and process changes, ensuring compliance with industry standards and best practices
Completes assigned tickets efficiently and in alignment with relevant Key Performance Indicators (KPIs) per task type independently. Provides guidance and/or assists less experienced technicians with complex tickets or tasks, and appropriately escalates challenging or complex tickets to more experienced technicians as needed
Complies with Data Center business unit policies, procedures, and deadlines with guidance from experienced technicians and/or direct-line management, maintaining audit readiness. Escalates issues related to compliance or operational assurance activities to direct-line management. Identifies potential vulnerabilities in operational security, escalates promptly, and implements best practices
Completes required security and data management training while complying with security and data management procedures/policies with guidance from other technicians. May escort third party vendors or IT support on-premises at data centers or network sites, enforcing adherence to security requirements for third-party access and operations. Appropriately takes action and reports physical security access concerns and/or incidents to direct-line management or via established reporting methods
Participates in daily safety briefings. Completes required Environmental & Health Safety (EHS) training, complies with safety procedures (e.g., equipment use, lifting, electrical hazards, ladder/rolling stair use), completes required Task Hazard Analysis (THAs), and uses appropriate equipment and Personal Protective Equipment (PPE) for assigned tasks. Adheres to and promotes a culture of safety, taking proactive action to alert others of safety concerns, near-misses, and/or incidents. Participates in the regular cadence of proactive safety observation reporting processes and systems
Contributes to a positive and effective team environment by sharing information with other shifts or technician teams, contributing in regular team meetings, asking questions, and partnering with other shifts of technician teams to complete smooth transition and effective handover of ticketed work. Provides, responds to, and encourages providing feedback regarding on ways to work more effectively or enhance efficiency within their team and adopts best practices shared within-and-across shifts or technician teams. Proactively shares security-related learnings and best practices across teams
As indicated above, this role has a travel requirement of up to 25% which means you may be required to travel, from time to time, as part of this role
As indicated above, have the ability to work 12-hour shifts, including shift assignments during non-standard business hours that may include evening, nighttime, weekends and/or holidays
Develops an understanding of cross-functional Data Center processes to support partnerships with internal and external stakeholders
Completes required training aligned to job focus areas and workloads (i.e., Break fix, Deployment, Simple Change, Decommission, IT Critical Environment) in a timely manner per direct-line management assignment(s). Observes more experienced technicians to gain hands-on experience and relevant on-the-job training (OJT). May complete additional or supplemental training to obtain or maintain relevant industry or technical certifications
Escalates and/or seeks guidance from experienced technicians or direct-line management regarding client interactions
Maintains an awareness of Key Performance Indicators (KPIs) through reporting dashboards, systems, for personal monthly performance discussions as needed
Performs diagnostics and troubleshooting and/or leverages standard procedures to quickly and efficiently identify the cause(s) of technical issues and replace faulty components in network, storage, or server equipment with zero-to-minimal customer and/or business disruption. Recognizes conditions, circumstances, and scenarios which may reflect significant customer or business impact within the Data Center environment
Directly performs decommissions, simple changes (e.g., memory upgrades, OS rebuilds) and refreshes of infrastructure cabling, network, storage, and server equipment, following standard procedures with minimal guidance. Processes data-bearing devices (DBDs) for destruction or confirms any-and-all such devices (e.g. hard-drives, solid-state drives, flash cards, etc.) contained within network, storage, or server equipment has been identified for eradication or destruction. Ensures end-to-end management of DBDs in accordance with security protocols and regulations
Follows procedures to immediately communicate, report, and escalate data center technical, safety, or security related incidents to direct-line management. May participate in bridge calls to provide details on incident status and executes on-site follow-up actions as directed if necessary
May perform post-execution verification of grounding, staging, labeling, and cabling to align with all safety protocols, deployment standards, and planned Network Design Templates (NDTs) with guidance. May identify errors in deployment standards or Network Design Templates (NDTs) and escalates to relevant technicians or specialists to coordinate corrections as needed with guidance
Develops and employs an effective execution order strategy for assigned tasks. Prepares, stages, sets up, and performs basic startups and shutdowns for hardware (e.g., racks, hard drives, switches) according to specific written instructions provided via checklists, guides, standard processes, emails, guidance from other technicians, and/or direction from management. May perform tasks in tandem with other technicians to comply with procedures and safety requirements. Ensures all tasks are executed and aligned with security principles, configurations, and controls
Qualification
Required
High school diploma, GED, or equivalent and basic knowledge of computer hardware and components AND 1+ year(s) experience supporting IT equipment or related technology OR equivalent experience
Preferred
High school diploma, GED, or equivalent and basic knowledge of computer hardware and components AND 3+ years experience supporting IT equipment or related technology OR equivalent experience
Company
Microsoft
Microsoft is a software corporation that develops, manufactures, licenses, supports, and sells a range of software products and services.
10001+ employees
H1B Sponsorship
Microsoft has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9192)
2024 (9343)
2023 (7677)
2022 (11403)
2021 (7210)
2020 (7852)
Funding
Current Stage
Public CompanyTotal Funding
$1MKey Investors
Technology Venture Investors
2022-12-09Post Ipo Equity
1986-03-13IPO
1981-09-01Series Unknown· $1M
Leadership Team
Satya Nadella
Chairman and CEO
Vukani Mngxati
Chief Executive Officer - Microsft South Africa
Recent News
2026-01-03
Business Standard India
2026-01-03
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