NEOGOV · 7 hours ago
Customer Experience System Administrator
United States
Full-time
Remote
Entry, Mid Level
2+ years expNEOGOV is a fast-growing SaaS leader in the Public Sector focused on serving the people who serve the people. The Customer Experience System Administrator will maintain and optimize platforms to support Customer Success, Support, and Implementation teams, ensuring operational excellence and an exceptional customer experience.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
System Administration: Maintain and configure customer-facing and operational platforms. Manage user permissions, automation rules, and integrations across systems to ensure stability and data integrity
Process Optimization: Partner with Customer Success and Support Operations to streamline workflows, automate manual processes, and improve efficiency. Ensure systems reflect standardized and documented business processes
Data Management and Reporting: Ensure accurate data flows between systems, maintain high-quality data standards, and create dashboards or reports that inform operational and leadership decisions
Cross-System Integration: Collaborate with IT, Product, and RevOps to ensure platforms are well-integrated, scalable, and aligned to the full customer lifecycle from onboarding through renewal
Enablement and Support: Develop user documentation, provide training, and act as the subject matter expert for supported tools. Drive adoption through enablement sessions and user support
Change Management: Implement new tools, configurations, and enhancements following testing and stakeholder review, ensuring smooth rollout and minimal disruption to end users
Continuous Improvement: Monitor performance, gather feedback, and identify opportunities to enhance platform functionality and user experience
Qualification
Required
Bachelor's Degree in Information Systems, Business Administration, or related field (or equivalent experience)
2–5 years of experience administering Gainsight products
Platforms like Salesforce, Jira, or similar tools are a plus
Familiarity with data integration tools and APIs
Experience with automation, workflow design, and process mapping
Strong documentation and knowledge management skills
Preferred
Experience in SaaS or technology-driven organizations preferred
Gainsight certification is a plus
Benefits
Comprehensive Benefits package (medical, dental, vision, etc.) for full-time employees
Generous PTO to support work-life balance
Remote working opportunities
401K Matching
Autonomy to grow and find your career path with supportive leadership
12-week Paid Parental Leave
Inclusive and diverse environment
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (11)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase