A.I. Program Manager jobs in United States
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Forest Lawn Memorial Parks and Mortuaries · 2 hours ago

A.I. Program Manager

positionGlendale, CA
timeFull-time
remoteOnsite
senioritySenior Level
money$170K/yr - $200K/yr
date7+ years exp

Forest Lawn Memorial Parks and Mortuaries is seeking a talented and experienced AI Program Manager to join their Technology Services Team. The role involves defining and executing the AI roadmap, building and deploying AI tools, and ensuring alignment with business objectives to enhance client experiences.

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H1B Sponsor Likelynote

Responsibilities

Lead AI Architecture & Standards: Define and enforce technical standards for agentic AI systems, including Salesforce Agentforce and LLM-based solutions
Apply Advanced AI Concepts: Implement RAG, grounding, temperature tuning, and safe deployment guardrails to ensure reliability and compliance
Build & Deploy AI Agents: Develop, test, and launch AI agents using Salesforce Agent Builder, Prompt Builder, Data Cloud, and Flows
Configure Intelligent Workflows: Establish escalation paths, human-in-the-loop checkpoints, and operational guardrails for AI-driven processes
Prototype Rapidly: Deliver proofs-of-concept to validate business value before scaling enterprise deployments
Translate Business Needs: Convert requirements into actionable technical specifications for production-ready AI systems
Ensure Data Integrity: Maintain accurate, trusted enterprise data across Salesforce, NetSuite, and internal platforms for AI operations
Implement Grounding Practices: Minimize hallucinations and ensure compliance with safety and ethical standards
Uphold Governance & Compliance: Adhere to AI governance frameworks, privacy regulations (GDPR/CCPA), and ethical-use policies
Design Client-Facing AI Experiences: Collaborate with Marketing and Web teams to deploy on-brand AI solutions for FAQs, lead qualification, and scheduling
Integrate Across Platforms: Ensure seamless AI integration across website, CRM, and service workflows to enhance customer experience
Drive Enterprise Training: Lead workshops, create user guides, and promote AI literacy to empower employees and foster adoption
Provide Operational Support: Troubleshoot AI systems, manage escalations, and maintain documentation for continuous improvement
Validate ROI & Manage Projects: Conduct financial analysis, track efficiency gains, and oversee timelines, budgets, and milestones
Align with AI Committee Strategy: Support enterprise AI roadmap, governance, and delivery of measurable efficiency and accuracy improvements

Qualification

Salesforce platformsGenAILLMAI governance frameworksData governanceTechnical program deliveryChange managementEnterprise trainingCross-functional team management

Required

Highly proficient with Salesforce platforms (Flows, Apex, Data Cloud, Security), Agentforce and autonomous agent configuration, and REST/SOAP APIs and integrations
Bachelor's degree in IT, Computer Science, Business systems, or a related field
Minimum of seven years of experience in technical support management, solution architecture, engineering, or technical program delivery
Hands-on experience delivering GenAI, LLM, automation or agentic AI system
Experience managing cross-functional teams and complex technology programs
Ability to translate business needs into technical agentic workflows

Preferred

Experience with NetSuite or other financial/ERP systems
Knowledge of data governance, AI ethics, and security frameworks
Experience in change management, enablement, or enterprise training

Benefits

Excellent benefits package

Company

Forest Lawn Memorial Parks and Mortuaries

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For over 100 years, more people have chosen Forest Lawn than any other funeral home in Southern California.
dateFounded in 1906
location
Glendale, California, USA
people-size501-1000 employees
web-link
http://forestlawn.com/#

H1B Sponsorship

Forest Lawn Memorial Parks and Mortuaries has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2022 (1)
2021 (1)
2020 (2)

Funding

Current Stage
Late Stage

Leadership Team

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Darin Drabing
President & CEO
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Recent News

Buffalo News
Families claim Amigone, Forest Lawn mixed up loved ones' cremated remains
2024-04-08
Press Telegram
Forest Lawn celebrates Easter sunrise services’ centennial at Long Beach, other sites
2024-04-08
Buffalo News
Grounds of Forest Lawn off-limits April 8 for solar eclipse
2024-04-08
Company data provided by crunchbase