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Spectrum · 2 hours ago

Customer Service Representative | Technical Support (Bilingual)

El Paso, TX

Full-time

Onsite

New Grad, Entry, Mid Level

0+ years exp

Spectrum is a leading provider of communication and entertainment products, and they are seeking a Customer Service Representative to troubleshoot and resolve technical issues related to cable and video services. The role involves using communication and problem-solving skills to maintain relationships with customers and ensure positive experiences with Spectrum's services.

Digital EntertainmentInternetTelecommunications

No H1B

Responsibilities

Troubleshooting and resolving technical issues related to cable and video services

Interacting with customers through inbound phone calls to resolve a variety of topics, including billing questions, account updates, subscriber challenges, and more

Resolving TV inquiries while creating best-in-class customer experiences

Learning about our core TV products, services, and billing processes to provide knowledgeable and timely customer service

Keeping a record of actions taken and creating documents that ensure customers’ service histories are available for future Representatives

Working in an open, friendly environment with a supportive, energetic team

Navigating computer systems and learning about the business during shifts in the office answering calls and resolving issues

Qualification

Customer service experienceBilingual in English/SpanishMS OfficeComputer skillsOrganizationMulti-taskingDependableProfessionalSolution-orientedResilientCommunicationTime managementResults-driven

Required

Education: High school diploma or equivalent

Schedule: Ability to work a variety of schedules including nights, weekends, and holidays

Language: Bilingual in English/Spanish

Preferred

Experience: 6+ months of customer service experience; 1+ year working with computers and software applications; 6+ months of heavy volume phone experience in customer service or a call center

Technical Skills: MS Office, computer skills, typing

Skills: Communication, organization, time management, multi-tasking, customer service

Abilities: Dependable, professional, solution-oriented, results-driven, resilient

Benefits

Fully paid training and time off

Comprehensive health packages

Retirement savings

Free Spectrum services where available

And more

Company

Spectrum

Glassdoor3.3

Spectrum is a cable telecommunications company that offers a range of home entertainment and information services. It is a sub-organization of Charter Communications.

Founded in 1989

Stamford, Connecticut, USA

10001+ employees