Kyndryl · 7 hours ago
Deskside Support Technician
Florida, United States
Full-time
Onsite
Senior Level
5+ years expKyndryl is a company that designs, builds, manages, and modernizes mission-critical technology systems. They are seeking a Deskside Support Technician who will provide hands-on support and maintain client systems for diverse end users, ensuring customer satisfaction and meeting service level agreements. The role involves troubleshooting hardware and software issues, collaborating with internal teams, and presenting innovative ideas for modernization and automation.
Information Technology & Services
Responsibilities
Join our team of client-facing tech enthusiasts dedicated to delivering hands-on support and maintaining client systems for a diverse range of end users, including executive support
As Deskside Support, you're not just a problem solver – you're a technology hero
Picture yourself in a role where you're the go-to expert for testing and troubleshooting, playing a crucial part in identifying and resolving issues with software upgrades, system images, and cutting-edge hardware deployments
Your expertise will be invaluable as you tackle hardware and software dilemmas across a multitude of device types, both on-site and through remote support
Showcasing your knowledge of popular operating systems and applications, you'll make technology hiccups disappear with ease
In this role, you'll be part of a vibrant ecosystem, collaborating with other internal teams at Kyndryl as well as our esteemed alliance partners, such as Microsoft
At Kyndryl, we’re all about progress, and you'll be right at the forefront, recognizing opportunities for modernization and automation within your realm
You’re empowered to bring your creative side by presenting innovative ideas that not only enhance the end-user experience but also drive cost savings
Our customers’ satisfaction is paramount, and you'll play a pivotal role in achieving it by ensuring we meet XLA and SLA targets
If you're someone who thrives on teamwork and embraces the ever-evolving tech landscape, you'll love being part of a team focused on deploying the latest and greatest in technology
Qualification
Required
5+ years of experience providing IT support
Experience working in a customer facing environment
Strong communication skills including email, phone and in-person
Preferred
Bachelor's degree in Computer Science, Information Technology, or related technical field
Benefits
Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey.
Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more.
Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations.
Company
Kyndryl
Kyndryl is an information technology and services company.
10001+ employees
H1B Sponsorship
Kyndryl has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (30)
2024 (35)
2023 (20)
2022 (39)
2021 (2)
Funding
Current Stage
Public CompanyTotal Funding
$500M2024-02-20Post Ipo Debt· $500M
2021-11-04IPO
Leadership Team
Antoine Shagoury
Global Chief Technology Officer
David B. Wyshner
Chief Financial Officer
Recent News
2025-12-22
Mobile World Live
2025-12-16
Fierce Network
2025-12-16
Company data provided by crunchbase