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C&S Wholesale Grocers · 5 hours ago

Bilingual Collections Associate

Houston, TX

Full-time

Hybrid

Entry, Mid Level

2+ years exp

C&S Wholesale Grocers, LLC is an industry leader in supply chain solutions and wholesale grocery supply in the United States. They are seeking a Bilingual Collections Associate to manage an assigned portfolio of independent trade customers, focusing on resolving payment issues and maintaining communication with customers and internal teams.

DeliveryFood and Beverage

Hiring Manager

Krista Gaedje

Responsibilities

Research and resolve non or short payment, including: Partner with customers ongoing and consult with them promptly as issues arise

Research invoices and proof of delivery documentation Retrieve invoices and proof of delivery documentation from the company's databases for all instances of short or non-payment as necessary

Work with cash application team to ensure correct application

Consult with contract compliance team to validate contract terms and expected adjustments

Work with sales team on any issues requiring joint communication with customer

Review and gain approval for resolution with supervisor as necessary per threshold guidelines Process approved adjustments as required

Adhere to credit hold restrictions to minimize bad debt exposure

Regularly communicate accounts status and recommended actions to supervisor and escalate any collection issues promptly

Prepare recurring and ad hoc collections by customer reporting and analysis as required, including DSO/past due performance Assist in designing format of analysis

Research payment and deduction history to identify high risk accounts, contact customers to avoid recurrence of issues

In case of non-resolution of short/non-payment provide documentation and information to Legal department at direction of manager

Document all collections procedures

Support business in both English and Spanish with customers across the country