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Chase · 1 month ago

Vice President - Global Fund Services Operations Service Delivery

70 Fargo St, Boston, MA, 02210, US

Full-time

Onsite

Mid, Senior Level

$114K/yr - $182K/yr

7+ years exp

JPMorganChase is seeking a Fund Service Vice President to join their team, offering a unique opportunity to leverage expertise in fund servicing operations. The role involves managing a diverse team, ensuring compliance, and driving continuous improvement in fund servicing operations.

BankingFinancial Services

Responsibilities

Oversee the execution of fund servicing operations, ensuring compliance with regulatory requirements and maintaining high service standards

Utilize advanced listening and questioning skills to interpret customer needs, identify trends, and generate innovative solutions

Implement strategic plans and administer projects to achieve objectives, leveraging process automation and continuous improvement techniques

Mentor a diverse team, fostering an inclusive environment and promoting professional growth while ensuring quality service delivery

Establish and maintain productive relationships with stakeholders, using emotional intelligence and stakeholder management skills to drive beneficial outcomes

Serve as an escalation point of contact for daily client queries, ad-hoc requests, change deliveries and internal issues

Lead and coach a client-facing team; set goals, develop talent, and foster accountability and collaboration

Supervise incident and issue management, ensuring durable resolutions and proactive prevention measures

Oversee client change requests, including migrations and reporting model updates, partnering with internal teams for smooth execution

Contribute to strategy execution, including automation, standardization, and scalability initiatives across global service centers

Support commercial objectives by safeguarding client satisfaction and promoting expansion opportunities. Oversee the maintenance of accurate accounting and securities records for each fund administered, ensuring all controls are adhered to for each fund accounting process

Qualification

Fund servicing operationsFund accountingAdministrationStakeholder managementStrategic planningPeople leadershipProcess automationConflict resolutionContinuous improvement mindsetCultural intelligenceTech/data literacyEmotional intelligenceMentoring skills

Required

Bachelor's degree (or equivalent experience)

Demonstrated expertise in fund servicing operations, with at least seven years of experience focusing on fund accounting and administration, evidenced by successful execution of related tasks and responsibilities

Proven people leadership: building teams, coaching, performance management, workforce planning

Strong stakeholder management, influence, and negotiation skills in a matrixed environment

Excellent written, verbal, and presentation skills with senior stakeholders

Demonstrated ability to interpret customer needs and generate innovative solutions in a fund servicing environment

Proven experience in strategic planning and administering projects, programs, or systems in a financial services setting

Advanced proficiency in listening and questioning, with a track record of using these skills to address complex issues in fund servicing

Preferred

Experience in stakeholder management and emotional intelligence

Ability to drive mutually beneficial outcomes in a cross-functional team environment

Strong conflict resolution and mentoring skills

Extensive experience in the financial services industry, particularly commercial or investment banking, with strong leadership and team management skills that inspire high performance

Continuous improvement mindset: identify opportunities for process enhancements and implement changes that elevate client experience, control, and efficiency

Cultural intelligence and tech/data literacy: engage effectively with diverse clients and global teams, using data and technology to design innovative, scalable solutions