ONE Sotheby's International Realty · 1 month ago
Agent Success Manager
Miami, Florida, United States
Full-time
Onsite
Mid, Senior LevelONE Sotheby’s International Realty is the premier luxury real estate brokerage along Florida’s East Coast, supporting over 1,300 advisors across 30+ offices. The Agent Success Manager will act as the central point of contact for agents, providing onboarding support, driving technology adoption, and ensuring agents are empowered to thrive within the company's operational ecosystem.
Real EstateReal Estate Brokerage
Responsibilities
Partner closely with the Growth, Onboarding, and Managing Broker teams to ensure seamless new-agent integration
Build an early success roadmap that shortens learning curves and increases first-90-day engagement
Introduce agents to company culture, leadership structure, and available support teams
Serve as the primary day-to-day resource for agent questions, troubleshooting, and guidance across all ONE Sotheby’s systems and tools
Provide personalized, high-touch support via phone, email, in-office appointments, and small-group sessions
Help agents understand and apply business tools—Rechat, AppFiles, OKTA, dashboard apps, marketing resources—to grow and streamline their business
Promote adoption of all core platforms through 1:1 coaching, office visits, webinars, workshops, and structured training sessions
Develop and deliver a comprehensive curriculum for new and experienced agents, including onboarding modules, refresher courses, and skill-development tracks
Create training collateral: step-by-step guides, video tutorials, checklists, and presentations
Track tool usage and identify opportunities to increase engagement and proficiency
Act as an internal liaison between agents and Marketing, IT, Product, Transaction Management, and Leadership
Gather feedback from agents and provide insights to improve tools, workflows, and the overall agent experience
Support broader company initiatives, including office openings, large-scale training days, new software rollouts, and strategic growth projects
Serve as a mentor to Agent Experience teams, providing escalation support and professional development
Model a culture of excellence, hospitality, ownership, and solutions-focused thinking
Qualification
Required
Deep knowledge of tools including AppFiles, Rechat, OKTA, marketing platforms, and all systems within the Agent Dashboard
Exceptional interpersonal and communication skills
Proactive and highly organized
Commitment to elevating the agent experience
Experience in onboarding and integration processes
Ability to provide personalized, high-touch support via phone, email, in-office appointments, and small-group sessions
Experience in promoting technology adoption through coaching, office visits, webinars, workshops, and structured training sessions
Ability to develop and deliver comprehensive curriculum for new and experienced agents
Experience in creating training collateral such as step-by-step guides, video tutorials, checklists, and presentations
Ability to track tool usage and identify opportunities to increase engagement and proficiency
Experience acting as an internal liaison between agents and various departments
Ability to gather feedback from agents and provide insights to improve tools, workflows, and overall agent experience
Experience supporting broader company initiatives
Ability to serve as a mentor to teams, providing escalation support and professional development
Modeling a culture of excellence, hospitality, ownership, and solutions-focused thinking
Company
ONE Sotheby's International Realty
ONE Sotheby's International Realty operates as a luxury real estate brokerage firm.
Founded in 2008
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Saddy Abaunza Delgado
Abaunza.Group CEO / ONE SIR VP
Chris Anthony
Managing Director
Recent News
2025-12-11
Company data provided by crunchbase