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Poppy Bank · 1 month ago

Treasury Management Operations Support II-III

Roseville,CA,US

Full-time

Onsite

Mid, Senior Level

2+ years exp

Poppy Bank is seeking a Treasury Management Operations Support II-III to lead and support the Treasury Management Services department. The role involves mentoring junior staff, ensuring operational efficiency, and maintaining strong client relations throughout the onboarding process of commercial clients.

BankingFinancial ServicesLending

Responsibilities

Ensures accurate and timely completion of all operational responsibilities involved in onboarding TM clients

Support clients in ensuring streamlined progression of the onboarding process

Ensures the delivery of exceptional customer service to both clients and partners such as the branches, departments, and business development officers

Leads trainings on Treasury Management Service products and procedures to clients and assist with training internal staff, including being present at branch meetings, if needed

Reviews complex, multi-entity commercial clients bank statements to identify client needs and further opportunities

Involved in onboarding of smart safe and armored carrier prospects

May be required to support TM Operations Support level I & II through initial and continued training on education of department processes, compliance with policies and procedures

Support in training TM Operations Support Level I & II

Works closely to support Business Development Officers in providing high level of customer service to new and existing commercial clients

Goes on site for client visits with Business Development Officers and branch staff, when appropriate

Ability to take detailed notes when communicating with clients to then address all needs in a timely manner

Identifies inefficiencies and responsible for completion of assigned projects

Assists in audit preparation

Assists in writing procedures

Proficient in the functionality of all platforms, including but not limited to Fiserv DNA, Q2 Console, ETMS, Centrix PIQs, and Weiland

Monitor and track the operational aspect of the sales cycle from Presented Proformas through onboarding, ensuring accuracy

Stays apprised of new developments and updates to the bank’s Treasury Management Services

Use proficient knowledge in identifying risk prevention processes and tasks, as well as identify solutions

Ensures client files are complete and in compliance

Ability to complete tasks, including but not limited to armored carrier deposits, RDC processing and reconciliation, ACH processing and reconciliation, ACH incoming returns, ACH pass thru deposits, positive pay exceptions, incoming check return notifications

Ability to complete monthly and quarterly department reports and checklist items

Ability to process third party vendor fees

Provide leadership in managing and creating custom reports in CRM BI

Reviews the TM tracking log submitted by the TM Operations Support II for accuracy, completeness, and work with Business Development Officers to ensure the log captures all clients and entities

Review and ensure the timely completion of monthly and quarterly checklist items

Review and approve alongside TM Operations Manager daily reconciliations and ensure outages are handled in a timely manner

Responsible for the management and oversight of the TM Services email inbox and voicemail to ensure exceptional customer service & timely responses

Minimum of 10 hours CRA volunteer hours per year. Volunteer hours are typically scheduled within business hours. This is compensable time and mileage is reimbursed

Other duties as assigned

Ensures accurate and timely completion of all operational responsibilities involved in onboarding treasury management service clients

Ensures the delivery of exceptional customer service to both external clients and internal partners such as the branches and business development officers

Actively involved in cross training to ensure support for clients and continued movement in the onboarding processes are maintained regardless of staffing

Ability to complete monthly and quarterly department reports and checklist items

Process third party vendor fees

Writes custom reports in CRM BI

Reviews bank statements to identify client needs and create proformas to assist in proposals to commercial clients

May go on site for client visits with Business Development Officers and branch staff, when appropriate

Ability to take detailed notes when communicating with clients to then address all needs in a timely manner

Ensures the collection of necessary business documents and agreements, when applicable, are received in a timely manner

Leads trainings on Treasury Management Service products and procedures; ensures clients are educated on applicable rules and regulations

Support clients and ensures continued progression of the onboarding process

Works closely with Business Development Officers in providing a high level of customer relations and service to business customers

Analyzes account activity data to risk rate ACH and remote deposit clients on a periodic basis; identifies any account activity issues or recommendations for limit updates

Stays apprised of new developments and updates to the bank’s Treasury Management Services

Ensures client files are complete and in compliance; maintain documentation within client files to track updates to relationships and/or services

Reviews and responds to Client Interest Forms for Treasury Management Services

Updates balances and new accounts monthly in the TM Tracking Log and ensures the proformas and operational tracking log portions are kept up to date; must submit to TM Operations Support III for review in a timely manner

Manages the TM Services email inbox and voicemail to ensure exceptional customer service

Minimum of 10 hours CRA volunteer hours per year. Volunteer hours are typically scheduled within business hours. This is compensable time and mileage is reimbursed

Other duties as assigned

Qualification

Treasury Management ServicesClient onboardingACH processingTechnical supportMicrosoft Office SuiteLeadership skillsPresentation skillsCustomer serviceCommunication skillsOrganizational skillsTime managementInterpersonal skills

Required

Minimum of 3-5 years' experience in Treasury Management Services or banking operations with a focus on the processing and operations of the Treasury Management Service products

Minimum of 1 year of experience providing training and mentoring within TM operations

Excellent presentation and communication skills, both written and verbal

Excellent organizational and time management skills with proven ability to prioritize and manage workload

Strong leadership and interpersonal skills; presents a positive and professional image

Proficient in providing technical level support

Proficient in Microsoft Office Suite including Word, Excel, and Outlook

Ability to multi-task in a fast-paced environment

Minimum of 2-3 years' experience in Treasury Management Services or banking operations with a focus on the processing and operations of the Treasury Management Service products

Excellent customer service and relationship management

Preferred

ACH Accredited Professional certificate or to be obtained no later than the end of the first year of employment

Experience with Weiland, Fiserv, and Q2 is preferred

Benefits

Minimum of 10 hours CRA volunteer hours per year. Volunteer hours are typically scheduled within business hours. This is compensable time and mileage is reimbursed.