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Labcorp · 2 hours ago

Customer Service Support Rep - Microbiology

Dublin, OH

Full-time

Onsite

New Grad, Entry Level

$18.40/hr - $22/hr

LabCorp is seeking a Customer Service Support Representative to join their team in Dublin, OH. The role involves working with various stakeholders to ensure client needs are met and providing product education while delivering a world-class customer experience.

BiotechnologyHealth CareHospitalLife ScienceMedicalPrecision Medicine

Responsibilities

Act a liaison between Labcorp, the customer base and patients

Resolve routine customer requests with products or services via inbound, outbound calls, or the Internet

Speak with customers in a courteous, friendly, and professional manner using protocol procedures

Inquire, clarify, and confirm customer requirements and understanding of the solution

Provide additional customer education and information as needed

Qualify and establish inbound new customers requesting Labcorp's products and services

Work in multiple databases to research complex issues and questions

Notify clients of test results in a timely and accurate manner

Review test forms for accuracy and report any discrepancies

Participate in activities designed to improve customer satisfaction and business performance

Perform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance

Qualification

Customer service experienceMicrosoft OfficeSalesforce.comLaboratory Information SystemsBilingual (English/Spanish)Multitasking abilitiesCommunication skillsFlexibility