TGH Senior Center Powered by Greenbrook Medical ยท 3 hours ago
Center Manager
Hudson, FL
Full-time
Onsite
Mid, Senior Level
1+ years expGreenbrook Medical is a healthcare provider focused on delivering high-touch, relationship-based primary care to seniors. The Center Manager will lead the day-to-day operations of the clinic, overseeing staff and ensuring a supportive environment for both patients and team members while directly impacting patient outcomes and team culture.
Hospital & Health Care
Responsibilities
Responsible for the day-to-day operations of the medical office, including customer service, training and education, facilities management, timesheet management, and site performance reports
Collect, interpret, and report data to facilitate effective office management
Oversee staff and daily operations of the clinic
Delegate and assign tasks as necessary
Assist in the management of office budget, monitor and control office expenditures
Implement procedures to improve office performance (i.e., minimize patient cancellations, staff turnover, decrease utilization, etc.)
Adhere to office management training, adherence to company policies and procedures, and compliance with company technology and communications protocols
Manage all office aspects of the new patient process with cross-functional teams, including office touring, patient portal registration, management of new patient paperwork, and coordination of medical referrals from the medical office
Maintain and keep track of office supplies, manage inventory, and carry out all purchase orders and supply request processing
Coordinate and manage office staff scheduling
Manage and resolve patient/caretaker complaints and concerns
Escalate office issues and concerns as timely and appropriately as necessary
Ensures office readiness for regulatory visits
Monitor key performance indicators (KPIs) and prepare office management reports (Reports include, but are not limited to, patient lists, provider panels, profit and loss, budget, utilization, quality measures, STARS/HEDIS, etc.)
Lead regular coaching sessions and annual performance reviews with a team of 3-6 Medical Assistants
Qualification
Required
Prior experience as an Office Manager
Value based care & primary care experience required
Ability to multitask, work independently, and manage a diverse team of staff members
Strong knowledge of HIPAA and other regulations related to healthcare administration
Excellent communication, decision-making, and problem-solving skills
Strong organizational skills and attention to detail
Experience with EHRs, including ECW and Epic
Familiarity with google docs and other tools
You embody our core values of Heart, Excellence, Accountability, Resilience, and Teamwork
Preferred
Medical Assistant experience preferred
1+ years of people leadership and/or people management experience preferred
Medical Assistant Certification is preferred
Bachelor's Degree in Healthcare Management or Business Administration preferred
Benefits
Competitive base salary and performance-based bonus
Paid time off
Health, dental and vision coverage
401K with a company match
Company
TGH Senior Center Powered by Greenbrook Medical
Welcome to the TGH Senior Center - A new experience designed exclusively for patients 65 and older.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase