Cencora · 5 hours ago
Procurement Content Manager
United, PA
Full-time
Onsite
Mid Level
3+ years expCencora is an innovative company focused on creating healthier futures for people and animals. The Procurement Content Manager will govern and maintain procurement content assets, collaborating with various teams to enhance operational performance and ensure clear communication of complex processes.
Emergency MedicineEnterprise SoftwareHealth CareMedicalPharmaceutical
Hiring Manager
Mara Petrinovich
Responsibilities
Build and own the content management strategy based on industry leading practices, enabling consistent, efficient, and compliant content management by GIP
Establish and maintain content governance standards, templates, writing guidelines, and visual design frameworks to ensure a consistent look, tone, and structure across all procurement documents
Serve as the steward of procurement documentation and content platforms, ensuring information is accurate, up-to-date, user-friendly, and optimized for global audiences and AI/chatbot solutions
Oversee version control, review workflows, and archival processes to maintain a reliable “single source of truth” for procurement documentation
Conduct periodic content quality audits to evaluate whether documents require updates, recertification, or retirement
Serve as the custodian of procurement content across ServiceNow Knowledge , Microsoft SharePoint, Teams, Viva Engage, myBuyingHub Service Now Portal, Kaltura Video Channels, Degreed learning content, and other collaboration platforms
Lead the curation of GIP content for internal GIP support teams and end users
Lead the strategic consolidation of SharePoint sites and content repositories; define clear guidelines for what content belongs on which platform
Maintain intuitive navigation structures, metadata tagging, and search-optimized organization so content is easily discoverable
Develop and maintain process maps, workflow diagrams, and visual guides (Visio or similar tools) for all Indirect Procurement processes—including sourcing, contracting, onboarding, approvals, and purchasing
Work with process owners within Sourcing, Operations, P2P, Legal, and Compliance to ensure documentation accurately reflects policies, system changes, and business rules
Maintain a high-level, always-current end-to-end procurement process overview for leadership and end users
Build and own the content management strategy based on industry leading practices, enabling consistent, efficient, and compliant content management by GIP
Lead the curation and publish knowledge articles per the content strategy standards
Collaborate with SMEs across sourcing, operations, IT, supplier enablement, and category teams to gather information, draft content, validate accuracy, and maintain relevance
Support content localization, customization, and translation workflows as needed for international audiences
Determine which content is fit for purpose for learning or video content to support
Partner with the learning and development team and process experts to develop and house content in the enterprise learning management system that will be owned by GIP
Partner with Operations and Change/Communications teams to ensure messaging is timely, clear, and tailored to internal audiences and aligns to our content strategy practices
Develop and publish messages for changes and announcements from GIP triggered by operational team needs, program milestones, or system enhancements
Structure knowledge articles and documentation in formats optimized for procurement chatbots and AI tools to ingest and respond accurately
Participate in experience testing to ensure GIP content renders as expected from AI
Conduct periodic chatbot quality testing to validate responses, identify knowledge gaps, and adjust content accordingly
Perform other duties as assigned
Qualification
Required
Bachelor's degree in Business, Supply Chain, Communications, Information Science, or related field
3–5 years of experience in procurement operations, process documentation, technical writing, knowledge management, or a related function
Exceptional writing, editing, and communication skills, with the ability to simplify complex information
Hands-on knowledge of ServiceNow knowledge management modules
Hands-on experience with Microsoft SharePoint, Teams, and Viva Engage for knowledge and content management
Strong proficiency in Microsoft Visio (or Lucidchart/Miro) for workflow design and process mapping
Curiosity, creativity, and passion for producing high-quality content in various formats (written, visual, diagrammatic)
Strong project management skills with the ability to handle multiple priorities and deadlines
Demonstrated ability to work collaboratively across organizations and communicate with both leadership and frontline staff
Comfortable working in fast-paced, evolving environments with high expectations for accuracy and completeness
Preferred
Background or certification in Knowledge-Centered Service (KCS), Lean Six Sigma, CIPS, or ISM (not required but beneficial)
Previous experience as a knowledge manager or content owner preferred
Previous experience using data to manage the content lifecycle and ensure healthy content preferred
Experience supporting technology implementations, tool rollouts, or change management initiatives preferred
Experience preparing content for AI, digital assistants, or enterprise chatbots preferred
Familiarity with Indirect Procurement processes (sourcing events, approvals, contracting, P2P workflows) preferred
Benefits
Medical, dental, and vision care
Backup dependent care
Adoption assistance
Infertility coverage
Family building support
Behavioral health solutions
Paid parental leave
Paid caregiver leave
Training programs
Professional development resources
Opportunities to participate in mentorship programs
Employee resource groups
Volunteer activities
Company
Cencora
Cencora is a global healthcare company that advances the development and delivery of pharmaceuticals and healthcare products.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$4.83B2024-12-02Post Ipo Debt· $1.8B
2024-02-05Post Ipo Debt· $500M
2022-11-07Post Ipo Secondary· $500M
Leadership Team
Robert Mauch
President and Chief Executive Officer
Mike Baca
Senior Director, AI Platforms & Solutions
Recent News
2025-12-18
2025-12-16
2025-12-16
Company data provided by crunchbase